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Director, Strategic Accounts (East)

Company: ASAPP
Location: New York
Posted on: June 12, 2021

Job Description:

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems - the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

This is a remote role that will sit in the territory for which you will be responsible (we are hiring for East, West and Central territories). ASAPP is seeking a strategic Account Executive (AE) who has experience driving board-level impact; specifically through leveraging leading artificial intelligence (AI) and machine learning (ML) technologies, and in ways that drive value in the customer and employee experiences. AEs at ASAPP will be responsible for managing a named account list within the regional territory of which you reside. Further, the AE will be responsible for leading the account planning, strategy development, and execution for both new business and expansion opportunities.

As our operations keep growing, we encourage applicants from all locations in the US to apply.

The role is right for you if

  • You aren't afraid of driving transformational change; you enjoy the challenge of helping the market reframe the problems they are solving to maximize the impact these leading technologies can have on their business
  • You take care to lead a buyer-focused process
  • You lead with empathy and understanding and teach, tailor and take control to make it easy for buyers to understand, quantify and drive value in their organizations and for themselves
  • You are excited about becoming an expert in understanding the application of AI, ML and NLP to solving modern enterprise problems, particularly in the contact center
  • You care about impact; both to your customer, your company, your team, and yourself, and operate in a manner that drives value with every interaction
  • See value in working for an organization that has significant backing from recognized technology players and a strong board network.

What you'll do

  • Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
  • Act as a liaison for the customer internally, advocating for optimization of our product and process
  • Continuously identify creative strategies to engage customers and generate incremental value
  • Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
  • Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
  • Work on key projects that increase our effectiveness across the customer lifecycle, from early business development through steady state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
  • Meet or exceed quarterly / yearly bookings targets, while delivering consistent and reliable forecasting
  • Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
  • Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes

What you'll need

  • BA/BS degree
  • A minimum of 8-10+ years of strategic selling, within the enterprise software / SaaS space
  • A deep understanding of how to effectively sell to Fortune 500 companiesExperience with solutions that address one of the following: Customer/Employee Digital Experience, AI (RPA, NLP), Contact Center (Care and Sales), and Business Process Acceleration and/or familiarity with messaging, digital and voice engagements, virtual agents
  • Experience leading complex sales cycles from opportunity identification through evaluation, contracts, deployment and adoption
  • Experience working collaboratively with multiple cross-functional teams to design and implement effective business proposals
  • Excellent leadership and communications skills required; strong comfort level working with all levels of an organization, including C-suiteA proven track record of success and overachievementHigh degree of analytical and technical aptitude
  • Proficiency in forecasting with quality and accuracy
  • Great interpersonal skills to align and foster positive working relationships across the organization
  • Ability to travel when necessary

Benefits & Perks

  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-AS1 #LI-Remote

Keywords: ASAPP, New York , Director, Strategic Accounts (East), Other , New York, New York

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