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D365 CRM Technical Architect

Company: Avanade
Location: New York City
Posted on: June 12, 2021

Job Description:

Do you know how to find the right software solutions? So do we.You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.

About you:CRM is at the heart of everything you do. Whether you're working with your development team or collaborating with your clients, your energy, knowledge and organizational skills inspire and develop the people around you.

About the job:As Technical Architect / Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You're as comfortable working with your team as you are crafting technical solutions and measuring the effectiveness of a project.

In this role, you will:

Enable the design of conceptual architecture and technical solutionsUse key performance indicators (important metrics) to measure and test the quality of projectsEncourage and support your team in defining technical, operational and user requirementsOversee the timely and effective resolution of client issuesCollaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teamsSupport sales activities

Your skills:You're likely to have at least five years of CRM experience and a bachelor's degree in a field such as information technology, business technology or engineering.

Your skills and experience include:Excellent client management skillsExperience leading large complex technology projectsA background in managing global CRM teams and working with offshore teamsPerfection in communicating and presenting complex information to technical and non-technical partnersWorking independently with minimal supervisionUnderstanding common industry-standard business practices supported by CRMExtensive experience with CRM or other business management software, especially Microsoft DynamicsExperience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.Basic grasp of relational databases

Keywords: Avanade, New York , D365 CRM Technical Architect, Other , New York City, New York

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