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Senior Product Evangelist & Technical Writer

Company: CVS Health
Location: New York
Posted on: June 12, 2021

Job Description:

Job Description

Technical writers at CVS Health contribute to product development efforts and solve complex business challenges in partnership with development teams, UX leads and product managers. Having support from a talented front and back-end team, this individual would have the opportunity to create content and demos to help evangelize high-visibility projects within CVS Health's Analytics and Behavior Change division. The technical writer will be a natural collaborator who has experience driving documentation and evangelization of complex tools in a large organization.

The technical writer will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our products. They will have the opportunity to provide recommendations and influence strategic decision making. The ideal candidate should be someone who is willing to dive into the details and understand the technology they are documenting from both a back-end and user experience perspective. Most importantly, they should be comfortable interacting directly with end users in demos and documentation walkthroughs. End users include product managers, project managers, data engineers, data scientists, and leaders across various verticals.

Responsibilities

  • Study and understand back-end implementation and front-end user experience of internally built and used applications
  • Revamp existing documentation, identify and meet documentation needs
  • Develop demo materials for recurring product evangelization efforts
  • Assist with the rollout of new features by developing documentation, demos, and holding sessions to educate users
  • Define and implement a recurring education process for new and existing users
  • Ensure that documentation is clear for both new application developers and front-end users

Required Qualifications

  • 3+ years of experience as a technical writer
  • Experience working with development teams, UX leads, product managers, and end users
  • Experience in preparing and facilitating product demos for end users
  • Ability to translate highly technical information into understandable information for users
  • Creative skills and usage of diagrams, animation and charts that increase users' understanding
  • Great interpersonal and communication skills

Preferred Qualifications

  • Experience with GitHub Pages
  • Experience in healthcare
  • Professional or creative writing experience
  • Background in data engineering, data science or computer science is a big plus
  • Willingness to gather feedback from users to help define product strategy
  • Ability to own documentation, education and evangelization strategy

Education

  • Bachelor's in Computer Science, Data Science, English, Journalism, or similar

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, New York , Senior Product Evangelist & Technical Writer, Other , New York, New York

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