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Customer Success Team Lead, Data Partnerships

Company: LiveRamp
Location: New York City
Posted on: June 12, 2021

Job Description:

LiveRamp is the leading data connectivity platform. We are committed to connecting the world's data safely and effectively, advancing innovation, and empowering people to do good. Our platform powers customer experiences centered around the needs and concerns of real people, keeping the Internet open for all. We enable individuals around the world to connect with the brands and products they love. LiveRampers thrive on solving challenging problems for the good of humanity-and we're always looking for smart, kind, and creative people to help us get there.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

You will:

  • Lead a team of Customer Success Managers focused on driving adoption of products and solutions
  • Coach and mentor CSMs that are working within the Data Partnerships team
  • Work to reduce churn and contraction
  • Help CSMs develop renewal strategies and manage timelines to complete
  • Grow your team with industry-leading talent
  • Assist with day-to-day management and troubleshooting for some of our largest and most strategic partners
  • Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success
  • Effectively and independently lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to: commercial, product, finance, technical services, data ethics, legal and privacy teams
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Monitor, analyze, and forecast a customer's usage of our products
  • Assist with challenging client requests or issue escalations as needed

Your team will:

Partner with LiveRamp's most strategic clients in order to drive amazing customer experiences.

About you:

  • 5+ years direct client focused experience (customer success and/or account management preferred)
  • AdTech/MarTech experience strongly preferred
  • Experience managing a team of individuals

Bonus Points:

  • Experience working with Data Providers
  • Passion for organization, problem solving, and project management (PMI certification desirable but not mandatory)
  • Quick to learn and help communicate technical concepts to clients
  • Great communication skills both internally and externally. You are punctual and always answer emails and calls within 12 hours.
  • Excellent problem resolution skills and attention to detail
  • Ability to prioritize among competing tasks
  • Super independent and self-sufficient. You need little management, only coaching and mentorship.
  • Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).

Benefits:

  • People: work with talented, collaborative, and friendly people who love what they do.
  • In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
  • Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
  • Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave.
  • Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
  • Savings: our 401K matching plan helps you plan ahead.
  • Commuter Subsidy: $75 per month to be used toward commuter cards, monthly parking, rideshare pools, or metro/bus passes.
  • Location: work in the heart of Seattle, NYC, or San Francisco

More about us:

LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across eight countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Keywords: LiveRamp, New York , Customer Success Team Lead, Data Partnerships, Other , New York City, New York

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