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Advanced Solutions Architect

Company: Ringcentral, Inc.
Location: New York
Posted on: June 12, 2021

Job Description:

Want to change the way workworks? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there's a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.

We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.

RingCentral is looking for an experienced Advanced Solutions Architect - Contact Center who will be focused on architecting and integrating RingCentral solutions within client operations. This opportunity involves expert level software architecture skills, client interactions to understand all requirements, and translation of those requirements into an optimal client outcome. Proven skills architecting, consulting and implementing cloud solutions for Contact Center and Unified Communications to address complex business issues. The Solution Architect will have a strong technical background, excellent IT skills, process design experience and possess the ability to develop a unified architectural vision.

Responsibilities:

  • Provide domain expertise in the following areas: application development, customer engagement applications, cloud technology infrastructure, business process management

  • Represent RingCentral as the design authority for the delivery of architecture artifacts supporting customer migration from Legacy Unified Communications / Contact Center technology to RingCentral products

  • Develop necessary solutions and plans to ensure projects and solutions to fulfill the company's business strategies

  • Analyze business requirements and client issues to develop appropriate technical solutions and their framework

  • Design, test, and inspect customer data and voice topology. Assist with modeling, analysis, and planning

  • Design migration plans to support the transition to Cloud Architecture from legacy applications

  • Provide consulting services to customers; conduct workshops, whiteboard discussions and deliver technical solutions positioning RingCentral solutions

  • Resolve discrepancies between proposed systems and enterprise quality and security standards

  • Manage multiple technology vendors providing integration analysis and test plans

  • Ensure deals/solutions are aligned with portfolio objectives and best practices

  • Act as a contributing member of the project team from project inception to completion

  • Collaborate with project managers and other staff members to develop budgets and timelines for solutions

  • Interface and work with key internal groups to improve client experience

  • Product Management: Provide market feedback and suggest product improvements

  • Marketing: Develop/update marketing materials and improve industry message/positioning

  • Sales: Follow and work to continuously update RingCentral's established sales enablement business processes to streamline qualification, pricing and transition to project execution while minimizing disruptions to the business and improving quality of deals

  • Keep skills updated and remain proactively aware of industry events / trends

  • Travel as necessary to support Sales and Services (up to 35%)

  • Ability to multi-task and work in a fast-paced quick changing environment

Requirements:

  • 10+ years of experience with a minimum 5 years in a Customer Engagement Solution Architecture role

  • Significant experience working with UC/Contact Center vendors with experience in the techniques that lead to the production and design of complex cloud communication systems

  • Requirements discovery and analysis and formulation of solution context as well as identification of solution alternatives and their assessment, technology selection, and design configuration

  • Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process based applications

  • Design with Ability to integrate multiple data sources and databases into one system for advanced analytics and data management solutions

  • Technical knowledge of networking and routing is required

  • Strong Skills in Applications development, mainly within Web communication and customer engagement technology

  • Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

  • Excellent knowledge of software and application design and architecture with emphasis on RESTful API architecture

  • Knowledge with different database technologies involved to deliver a differentiated customer experience in the Contact Center environment

  • Excellent communication, change management, and presentation skills

  • Skilled in socializing technical architectures among customer organizations within Business, IT and operations

  • Knowledge with Customer engagement technology via Voice, Video communications and data network requirements for optimal performance

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

  • Comprehensive medical, dental, vision, disability, life and pet insurance

  • Flexible PTO

  • 401K match and ESPP

  • Wellness programs including virtual yoga, bootcamp, meditation classes and more

  • Paid parental leave

  • Milk Stork parental account

  • New parent gift box

Say hello to the future of work. And the end of the resume black hole.

We didn't create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it's free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com - and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-RS2

Keywords: Ringcentral, Inc., New York , Advanced Solutions Architect, Other , New York, New York

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