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Partner Operations & Portal Program Manager

Company: Stripe
Location: New York City
Posted on: June 12, 2021

Job Description:

From startups to the world's largest enterprises, millions of companies in over 120 countries use Stripe to start, run, and scale their businesses. Stripe is a technology company that builds economic infrastructure for the internet, powering the kinds of companies that couldn't exist even ten years ago, with new models like crowdfunding, on-demand apps, and marketplaces. Our customers are the most ambitious organizations in the world. Our partners --from Technology ISVs and SaaS Platforms to Consulting firms to Startup Incubators-- help them realize that ambition.

We are looking for a Partner Operations & Portal Program Manager to join the Go-to-Market Partner team, reporting to the Partner Program Operations Leader. You will help build and operate the Stripe Partner Portal from the ground up. Behind our portal is Salesforce Community Cloud as our PRM. You will have prior experience with Salesforce PRM and extending functionality to diverse groups of partners across geographies. You know technology and can guide us through business processes and integrations that we need to consider. You will team closely with other functions such as Corporate Technology and Partner Experience Engineering. You will also help drive program functions for GTM Partners across the entire lifecycle of a partner. You will be resourceful and are used to rolling-up your sleeves to control the details. Yet, you are unafraid to work through ambiguity and lean on your passion for relationships and people to bring new approaches to Stripe.

## You will:

  • Own the Partner Relationship Manager (PRM) working with vendors and key internal stakeholders. Help design, launch, and continuously improve this partner portal so we drive value for users, partners, and Stripe
  • Help launch the Stripe Partner Program, especially the business processes, integrations, and tooling to support operationalizing the benefits, requirements, marketing, enablement, and sales functions
  • Monitor, analyze, and report out performance and use insights to inform decisions. Track and measure success of programs through goals around partner adoption, engagement, marketing activities, external industry awareness, and input from internal stakeholders
  • Support building, launching, and improving program elements, including:
  • Tracks and Specializations for our partners
  • Measuring program requirements and making it easy for partners to understand
  • Administering badges and associated benefits
  • Providing co-marketing/MDF infrastructure for partners to interact with the partner marketing team
  • Team with cross-functional teams to drive discovery, prioritization, planning, execution, and continuous improvement. Some examples that you will help architect, launch, and continuously improve:
  • Validating new partners as they register with Stripe, working with Partner Experience Engineering Improving the partner onboarding experience, working with Product Enablement
  • Optimizing deal registration with Salesforce, working with Sales Ops and Corporate Technology
  • Operationalizing MDF, working with Partner Marketing and vendors
  • Supporting growth programs working with Sales and Product teams
  • Helping to deliver and close the loop with marketing leads we send to partners
  • Establish business controls and compliance, teaming with legal and other functions to establish a high level of integrity and transparency for our program

## We're looking for someone who has:

  • 2+ years of experience administering PRM systems, particularly Salesforce
  • 3-5 years of experience in partner operations
  • 5+ years of experience in technology, including direct experience with B2B SaaS, Cloud, or API companies
  • Successful track record of building programs, continuous improvement, and operational excellence
  • Excellent project management skills and attention to detail
  • Excellent problem solving skills and ability to work through ambiguity
  • Strong financial management skills, with budget operations experience
  • Strong communication and presentation skills
  • Able to manage deadlines and work collaboratively in a fast-paced, dynamic environment
  • Takes initiative with a "no task is too small" and "I'll get it done" attitude

## Nice to haves:

  • Experience working in the financial services or payments industry
  • Experience with Salesforce Community Cloud PRM/CRM

## You should include these in your application:

  • Your resume and/or LinkedIn profile
  • A 1-2 paragraph summary of your favorite project from any of your work or personal experiences and how and why it's relevant to this role

Keywords: Stripe, New York , Partner Operations & Portal Program Manager, Other , New York City, New York

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