Admitting Representative (Sunday & Saturday 4pm-12am) (1080383_RR00048620)
Company: NYU Langone Medical Center
Location: New York City
Posted on: June 12, 2021
NYU Langone Health is a world-class, patient-centered,
integrated academic medical center, known for its excellence in
clinical care, research, and education. It comprises more than 200
locations throughout the New York area, including five inpatient
locations, a children's hospital, three emergency rooms and a level
1 trauma center. Also part of NYU Langone Health is the Laura and
Isaac Perlmutter Cancer Center, a National Cancer Institute
designated comprehensive cancer center, and NYU Grossman School of
Medicine, which since 1841 has trained thousands of physicians and
scientists who have helped to shape the course of medical history.
For more information, go to nyulangone.org, and interact with us on
LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and
We have an exciting opportunity to join our team as a Admitting
Representative (Sunday & Saturday 4pm-12am).
In this role, the successful candidate accurately review, obtain
and record all pertinent patient demographics and financial
information, and provide and explain necessary information to
patients, to facilitate their safe, efficient, and sensitive entry
to care, in compliance with applicable standards, while ensuring
accurate and through data are available for subsequent use and each
- Registers patients accurately, completely, & thoroughly.
Validates patient identity using key identifiers and established
procedures, reviews all previously obtained information for
accuracy and completeness. Demonstrates effective interview skills
& how to obtain complete & accurate data at a simple IP or OP or ED
sign-in & full registration. Demonstrates by performance and
explanation an understanding of the purposes for data obtained &
verified at registration. Understands registration & insurance
terminology, & how it may be understood by patients & other
customers. Reports problems with department processes or
- Collects and verifies all necessary financial information for
medical center services. Demonstrates by performance an
understanding of the way in which third party payers (government,
commercial, & others) provide health insurance to subscribers & pay
for our services. Gathers and reviews all relevant data, including
insurance cards and documents, to ensure correct reimbursement is
obtained for medical center services. Selects correct financial
classes & codes for each payer & plan, assigning or verifying
primary & secondary payers correctly. Understands the notification
of admission & verification of insurance eligibility and benefits &
authorization, and implements these processes when necessary, using
integrated online tools or by use of payer websites or phone.
- Collects patient payments due at the time of service,
efficiently, effectively, and courteously. Demonstrates an
understanding of patient payments owed at admission, why collection
at TOS is important, & the different forms of payments we collect.
Defines self-pay, co-pay, co-insurance, deductible, out of pocket
limits, & related terms. Determines method of payment, starts
conversations about payment with patients, & processes payment
transactions, securely and with appropriate receipts, data entry,
logs, and records of amounts collected or reasons for not
- Consistently uses all appropriate forms for each registration
area & registration type. Provides and explains all required
information to patients about their hospital experience, our
services, and their rights. Obtains all required signatures.
Demonstrates by explanation & performance a clear understanding of
how to discuss safety & security of valuables & other patient
belongings, as well as refer patients for discussion about other
safety & security issues.
- Provides effective and sensitive customer service. Can define
patients, families, physicians, billing, main departments with whom
we interact regularly, & patient care units as customers, & list
one value we create for each. Demonstrates by performance an
understanding of good customer service, by assessing customer
needs, providing quality service, & adjusting service based on
customer satisfaction, seeking help as needed from experienced
staff or department leadership. Knows when & how to escalate
questions & concerns about specific individual & family needs.
- Communicates effectively, courteously, & empathically with
patients, families, & all internal & external customers of Patient
Access. Demonstrates by performance a basic understanding of the
patient experience of registration & entry into acute hospital
care, so the registrar can provide efficient, effective, courteous,
empathic & fastest possible entry into care for the patient.
Demonstrates by performance an understanding of the specific
concerns, & means of addressing them, that may be experienced by
children & their parents/guardians when the child is entering care
or when the adult or other family member is entering care. Provides
sensitive and professional assistance to all patients and visitors,
concerned about the specific needs of all our customers, including
LGBT clients, deaf or HOH clients; and clients with limited English
proficiency (LEP.) Is pleasant, courteous & professional when
dealing with all internal or external customers, and communicates
with them effectively & in a timely way. Responds to telephone &
in-person requests for assistance with courtesy, professionalism, &
sensitivity, following established procedures. Sends information to
customers, using computer, mail, telephone, or fax.
- Uses good judgment & initiative, communicates effectively, &
adapts to variations in workloads, assignments, & inter-personal
situations as needed. Takes responsibility for accomplishing work
within accepted timeframes; accepts responsibility for own actions,
for those of the team or department; tries to learn from mistakes.
Brings issues that must be brought to the attention of department
management immediately or at the first available opportunity, as
- Accurately & thoroughly completes assigned tasks according to
department and medical center standards, and helps colleagues as a
reliable member of the team providing service to patients and other
customers. Demonstrates ability to perform more than one activity
at a time. Explains in simple terms the major goals & priorities of
the department. Keeps track of details to ensure work is performed
accurately & completely. Identifies quality standards for specific
assignments & ensures that quality standards are met. Reports
quality issues to appropriate individuals for corrective action.
Consistently completes & submits all logs & records, keeps them
up-to-date & readily accessible.
- Understands & performs ethically & effectively within
established policies & procedures, in compliance with mandated
standards for the Medical Center. Demonstrates by performance an
understanding of relevant policies & procedures for the Medical
Center, the division of finance, & Patient Access, can find correct
policies, & can apply them. Abides by a clear code of ethics &
behavior; chooses an ethical course of action when necessary &
encourages others to do the same. Demonstrates by performance an
understanding of the ethical, regulatory, & accreditation
environment affecting Patient Access & the Medical Center, &
ensures compliance within the department & the Medical Center,
using all available means. Observes policy & procedures to protect
patients privacy & rights as a patient in compliance with HIPAA &
all relevant laws, regulations, & standards.
To qualify you must have a HS Diploma or equivalent. Minimum 1
-2 years of related office or retail experience including direct
customer contact and service, or equivalent combination of
education and experience. Verbal & reading skills, basic arithmetic
skills; basic familiarity with computers; good interpersonal
One year of health care registration or billing experience.
College degree or coursework.
Qualified candidates must be able to effectively communicate
with all levels of the organization.
NYU Langone Health provides its staff with far more than just a
place to work. Rather, we are an institution you can be proud of,
an institution where you'll feel good about devoting your time and
NYU Langone Health is an equal opportunity and affirmative
action employer committed to diversity and inclusion in all aspects
of recruiting and employment. All qualified individuals are
encouraged to apply and will receive consideration without regard
to race, color, gender, gender identity or expression, sex, sexual
orientation, transgender status, gender dysphoria, national origin,
age, religion, disability, military and veteran status, marital or
parental status, citizenship status, genetic information or any
other factor which cannot lawfully be used as a basis for an
employment decision. We require applications to be completed
If you wish to view NYU Langone Health's EEO policies, please
click here. Please click here to view the Federal "EEO is the law"
poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
for more information. To view the Pay Transparency Notice, please
Keywords: NYU Langone Medical Center, New York , Admitting Representative (Sunday & Saturday 4pm-12am) (1080383_RR00048620), Other , New York City, New York
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