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Sales Support Specialist

Company: SGS Group
Location: Fairfield
Posted on: June 12, 2021

Job Description:

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

As the Sales Support Specialist, you will be responsible for managing the Customer Relationship Management system (CRM) as well as provide support to the Technical Sales team.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Support Technical Sales in account development and business activities to ensure that all inquiries are managed in a streamlined and timely manner
  • Utilize CRM system to manage new leads, log sales activities and track the sales pipeline.
  • Responsible for maintaining and updating contact information in the CRM system.
  • Prepare written proposals to be issued to clients within 24 hours. Collaborate with team members for strategic and technical support to complete the requests.
  • Work with sales to develop new opportunities by prospecting past customers, identifying new potential clients and building client relationships for house accounts across the BU.
  • Acts as the liaison between the customer and lab managers, responding to questions and resolving problems by coordinating with internal partners.
  • Prepare weekly/monthly sales reports and support the monthly management reports.
  • Submit relevant sample documentation to labs including submission forms, purchase orders and SOW's for subcontracted services. Update the order system and clients with report dates.
  • Operate via e-mail and phone calling to meet client needs along with occasional client visits.
  • Qualify sales leads against criteria and coordinates assignment along with BU manager.
  • Create Service Proposals and send order documents to clients.
  • Meet revenue goals for assigned accounts and team revenue goals as defined by management.
  • Communicate client expectations of execution of SGS services to local operations.
  • Meet with local clients, and host client visits in the SGS lab
  • Adheres to internal standards, policies, and procedures.
  • Performs other duties as assigned.


  • Minimum of a BS/BA degree is required, or 3+ years equivalent Sales/account management experience.
  • Customer-focused, high integrity, excellent work ethic.
  • Business and Financial Acumen
  • Ability to sell products and services over the phone using a consultative approach.
  • Proven ability to problem-solve independently.
  • Strong written and spoken English skills, other languages will be an advantage.
  • Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
  • Hands-on, open-minded, proactive team player.
  • Highly motivated, dependable and detail oriented, works in a collaborative manner.
  • Proficient in Microsoft Office - Word, Excel and Outlook specifically

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Keywords: SGS Group, New York , Sales Support Specialist, Other , Fairfield, New York

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