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Partner Support Analyst

Company: DailyPay
Location: New York City
Posted on: June 12, 2021

Job Description:

About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It's no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you're willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

We are seeking Partner Support Analysts to join our growing team! You'll be a member of the External Operations team providing support to DailyPay's partnerships and will report to the Manager of Partner Support.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

  • Liaise with our partners on a range of employee payroll topics (e.g., time keeping, payday, data anomalies)
  • Capture partner insights to work with our product and engineering team to improve their customer experience
  • Investigate individual employee use cases with an eye for iteration on existing processes
  • Be a lead point of contact both internally and externally on issue escalations as needed
  • Become a subject matter expert on DailyPay's service, including potential partner specific intricacies
  • Train external partnership personnel on product specifics
  • Assist with various other operational projects

What You Bring to The Team:

  • Bachelor's Degree and 1-3 years of experience in client service or operations
  • Can build strong relationships through effective communication across multiple platforms, including phones
  • An intuitive problem-solver that works wells under pressure and with all types of personalities
  • Is a quick learner
  • Can interact and collaborate cross functionally
  • Self-starter with ability to prioritize daily tasks
  • Occasional need to work outside of normal business hours as required to support customers may be required

Bonus Points for:

  • Previously worked at a rapid growth company
  • Have been client facing and a lead point of contact
  • Experience with large data manipulation and trend recognition (Excel)
  • Familiarity with ZenDesk

What We Offer:

  • Competitive compensation
  • Opportunity for equity ownership
  • Exceptional health, vision, and dental care
  • Annual Education Stipend
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 401K with company match

Keywords: DailyPay, New York , Partner Support Analyst, Other , New York City, New York

Click here to apply!

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