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Program Manager

Company: Informa
Location: New York
Posted on: June 12, 2021

Job Description:

Job Description

Digital Delivery is a white-glove, end-to-end program management solutions, online advertising, and operational efficiency team, focused on innovating, supporting, and delivering digital business opportunities to clientele of the Informa Markets division.

What we're looking for:

This position will have end-to-end project management responsibilities for programs serviced by Informa Market's Digital Delivery team, delivering on all digital media and marketing services for our clientele. The candidate will serve as the primary liaison between Informa and the client once a project is in the execution and delivery stages. They will manage programs for the Informa Markets North American-based business, supporting Aviation, Advanced Manufacturing, Agriculture, Health and Nutrition, and many more markets. Programs will include webinars, online education, in addition to content creation, content syndication, e-books, newsletters, and any custom projects as needed. Informa is a global business and the ability to work across multiple time zones is essential. The Program Manager will be expected to perform tasks to assist team members in supporting roles, such as reporting, site testing, marketing coordination etc. This candidate must have a proven track record in nurturing complex customer relationships, and excellent skills in communication, attention to detail, and ability to track and manage many moving parts at once. The role will also be focused on driving continuous process improvements and systems improvements.

You are accountable for:

  • Post-sale customer relationship partnership.
  • Full project ownership and management, end-to-end.
  • Proactive project management, identifying potential issues and finding resolutions to help mitigate them before they happen.
  • Managing all client communications related to onboarding, client goals and expectations, weekly reporting, trafficking of client assets and materials, etc. Detailed and effective written communication is required to ensure the many programs and program components can be kept on track.
  • Managing proactive internal project status communications via online tracker powered by Quick Base to highlight successes and potential problems before they escalate.
  • Managing internal communication between departments/roles such as production support, marketing automation, database, IT production and development, webinar vendor(s), sales, design, editorial, custom content, finance, etc.
  • Facilitating interaction and workflow between virtual project team members, including third party service providers, to ensure program metrics are delivered on time and on budget.
  • Creating project workflow documents on a per project basis. Examples of such documents include: agendas, meeting summaries, project timelines, interdepartmental forms with audience marketing and creative services etc.
  • Business reporting to leadership; working with closely with leadership team to report on progress, issues, resolutions and strategize how to effectively support the markets.
  • Embodying the values of the Digital Delivery team and extend that across the internal organization as a true ambassador of client-focused, data-driven marketing services.
  • Special projects as assigned.

Keywords: Informa, New York , Program Manager, Other , New York, New York

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