Location: New York
Posted on: June 12, 2021
FreeWheel's Client Solutions team takes an innovative,
collaborative, and white-glove approach in providing best-in-class
services and forward-looking business solutions for the media
industry. Client Solutions (Demand) team is tasked with developing
creative and pioneering solutions to the business challenges faced
by the world's largest demand-side media companies - particularly
Agency Holding Companies. We are a vital partner for other
Freewheel functions, and your communication skills, passion for
media, and business/technical acumen will all contribute to the
development of complex solutions that power the future of the
industry. Your solutions will take many forms, from POCs and demos,
to large multi-faceted deployments of new and existing demand-side
technology. About the role Reporting to the Senior Director, Client
Solutions (Demand), the Solution Engineer acts as a primary point
of contact for clients when an opportunity or need for a new
solution is required. Collaborates with other functions across
FreeWheel to bring new technology to market, from Go-To-Market
strategy to general acceptance ensuring all of our products have a
best-in-class solution fit. They will work as part of a global team
that can be deployed on global, regional and/or local opportunities
Collaborate with Solution Engineers globally to develop our
Solution Engineering best practices and processes
Collaborate with other Freewheel functions to bring new
demand-side technology to market on a global, regional or local
basis as required.
Partner with Revenue by consulting on new opportunities,
analyzing business and/or technical needs and assessing solution
fit for clients.
Develop strategic, cost-effective business and/or technical
Lead the design, documentation, communication and/or
implementation of solutions with our clients.
Engage with clients, partners and other Freewheel functions
using your skills and experience to run meetings, workshops and
solution playbacks to develop knowledge bases filled with fresh,
validated information as required.
Work with Product and Engineering to size solutions (excluding
development) required for new opportunities to understand the
effort involved in taking it to market / implementing it with
Work closely with other members of the team to ensure we are
timely and profitable, and deliver return on investment for our
clients. Refine solutions by taking input from wherever necessary
to make sure it is best fit for the client within contractual and
Actively verifies that solutions are implemented as designed by
establishing quality controls with effective and efficient
Provide support for clients during and post-implementation until
solutions are stable. Hand over support to Global Support by
providing effective documentation.
Work with Product and Engineering through the product lifecycle
to ensure that products meet agreed standards and that tools are
provided for an effective and efficient implementation and
Work with Product and Engineering through the product lifecycle
to ensure that products meet agreed market and client
Track product adoption to understand feature usage levels and
patterns throughout the product lifecycle and customer journey.
Work with clients, partners and other Freewheel functions to
- Ensure correct data is available in a timely manner to
understand key metrics such as cost to service and productive
We are looking for someone that is naturally inquisitive,
technical and loves to creatively solve problems.
You care deeply about delivering solutions of the highest
quality for clients and act as a strong internal advocate.
You develop relationships with clients built on the trust earned
through quality delivery.
You develop relationships internally that enable you to
participate in cross-functional collaboration throughout the
product development lifecycle.
- You favour scalability and so have the discipline to implement
intelligent processes as you go, rather than needing to re-solve
the same problems time and again.
While these characteristics will outweigh any specific technical
skills, the successful candidate should have:
Experience in digital media, specifically within and/or
servicing media agencies in a similar role.
Strong understanding of the advertising industry especially
media agencies and their goals.
- Excellent presentation aptitude with strong client-facing
communication skills; ability to explain technical capabilities to
CEO's and CTO's, but also understands programming and networking
concepts and terminology.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides
to compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, New York , Solutions Engineer, Other , New York, New York
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