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Customer Success Manager, Growth

Company: Cision
Location: New York
Posted on: June 12, 2021

Job Description:

Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours.

Falcon.io, a Cision company, provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest and Sofia. We're a highly diverse team, and we're always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.

Falcon.io is looking for a highly motivated and customer service driven leader to help service and grow our entry level portfolio. In this role, you will handle managing a book of accounts in our starter segment. Helping them to onboard, addressing their needs, supporting the partnership, and finding opportunities for growth.

Responsibilities:

  • Deliver revenue: meet and exceed revenue and customer acquisition targets by leveraging existing relationships to find expansion opportunities and connected business
  • Create meaningful relationships with customers: work with key stakeholders to create value-driven conversations and ensure client renewals
  • Contribute to the broader team: join a thriving team of Growth Managers, create strategy, and improve Falcon's customer interaction playbooks even stronger

Requirements:

  • 2-5 years of experience managing a portfolio of 80+ accounts
  • Experience and success in relationship-based sales
  • Excellent verbal and written English communication skills, both internally when communicating customer needs to management, and externally when onboarding and supporting clients
  • Ability to remain cool under pressure, without fear of making cold calls to re-engage clients
  • Motivation and responsibility: ability to produce and achieve KPIs around both sales and retention targets
  • Experience working in advertising or social media is a plus!

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledgeand named a "Top Diversity Employer" for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.

Keywords: Cision, New York , Customer Success Manager, Growth, Other , New York, New York

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