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Senior Manager, Knowledge Management - FreeWheel

Company: Comcast
Location: New York
Posted on: July 22, 2021

Job Description:

Job Summary

This opportunity is at FreeWheel, a Comcast Company. Responsible for identifying and strategizing plans to achieve long-term goals and objectives of the organization. Identifies and recommends merger and acquisition opportunities and other growth and profitability opportunities. Manages the daily operations of the Strategic Planning department. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

We seek an experienced Sr. Manager, Knowledge Management to ensure that all employees and clients have access to pertinent business information and knowledge so that they can make the most of FreeWheel technology and solutions.  As a FreeWheel Sr. Manager, Knowledge Management you will leveraging product expertise, business and analytical skills along with program management best practices to drive stellar communication and documentation across a dedicated team of knowledge management associates and technical writers.

This is a hands-on leadership role in which you will lead a team of Knowledge Management Associates and Technical Writers. Your responsibilities will include overseeing and guiding the creation of new documentation in support of a variety of projects including FreeWheel product go-to-markets, product update releases and enhancements to existing materials.  This role will also oversee a range of technical documentation projects including API support, Root Cause Analysis, and engineering user guides.  Finally, the Sr Mgr. will build a close understanding of the various platforms upon which documentation resources are deployed and leverage that knowledge to further develop and provide support for those systems.

This position will be part of the Knowledge Management and Training team and report directly to the Director of Knowledge Management & Training. Position will be located in NYC.

Responsibilities:
-Align with assigned FreeWheel internal teams to define Knowledge Management strategy and lead implementation of initiatives that directly promote knowledge sharing, preserve data, enable leveraging of information assets, and facilitate utilization of knowledge within the FreeWheel organization
-Working within an Agile framework, manage product release readiness across multiple Product / Engineering teams, serving as a product SME, collaborating across teams to inform training materials, knowledge creation and communications
-Manage the day to day operations including staffing of incoming requests (capacity management), volume management, tracking and job assignments

-Identify, manage the prioritization of, and assist with the production of documentation (manuals, collateral, workbooks, etc.) as required to support the usage of FreeWheel’s product suite ensuring standards/requirements for documentation and customer facing communications are upheld
-Facilitate delivery across numerous key stakeholders (i. e. business partners, infrastructure, and vendors); Closely manage communication and expectations across various business units, functions, and teams
-Evaluate trends across teams and maintain feedback loop between FreeWheel’s Product Management and Internal knowledge management teams to inform processes, templates, and roadmap design as needed
-Define and prioritize current knowledge management challenges and be responsible for the identification, implementation, and monitoring of solutions to enable the organization to work more efficiently and deliver valuable solutions to our customers
-Provide strong thought leadership and presence across internal teams, working to meet deadlines, define requirements and execute all knowledge management requirements as needed to meet client needs

-Conduct, document and carry out robust quality review process across documentation and content requests

Monitor and provide feedback for professional development activities needed for team members to keep up to date and/or improve their skills on the job.

-Acts as a role model / mentor to junior team members, providing helpful formal and informal feedback outside of specific projects

Company Description:

FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com.

Employees at all levels are expected to

-Understand our Operating Principles; make them the guidelines for how you do your job.

-Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

-Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

-Win as a team - make big things happen by working together and being open to new ideas.

-Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

-Drive results and growth.

-Respect and promote inclusion & diversity.

-Do what's right for each other, our customers, investors and our communities.

Disclaimer:

-This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree

Relevant Work Experience

7-10 Years


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, New York , Senior Manager, Knowledge Management - FreeWheel, Other , New York, New York

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