This opportunity is at FreeWheel, a Comcast Company. Responsible
for identifying and strategizing plans to achieve long-term goals
and objectives of the organization. Identifies and recommends
merger and acquisition opportunities and other growth and
profitability opportunities. Manages the daily operations of the
Strategic Planning department. Develops financial and operational
objectives. Ensures operational plans are aligned with business
objectives. Contributes to functional strategy development. Has a
greater degree of impact on business results and typically manages
one or more groups of professional employees.
We seek an experienced Sr. Manager, Knowledge
Management to ensure that all employees and
clients have access to pertinent business information and knowledge
so that they can make the most of FreeWheel technology and
solutions. As a FreeWheel Sr. Manager, Knowledge Management
you will leveraging product expertise, business and analytical
skills along with program management best practices to drive
stellar communication and documentation across a dedicated team of
knowledge management associates and technical writers.
This is a hands-on leadership role in which you will lead a team
of Knowledge Management Associates and Technical Writers. Your
responsibilities will include overseeing and guiding the creation
of new documentation in support of a variety of projects including
FreeWheel product go-to-markets, product update releases and
enhancements to existing materials. This role will also
oversee a range of technical documentation projects including API
support, Root Cause Analysis, and engineering user guides.
Finally, the Sr Mgr. will build a close understanding of the
various platforms upon which documentation resources are deployed
and leverage that knowledge to further develop and provide support
for those systems.
This position will be part of the Knowledge Management and
Training team and report directly to the Director of Knowledge
Management & Training. Position will be located in NYC.
-Align with assigned FreeWheel internal teams to define Knowledge
Management strategy and lead implementation of initiatives that
directly promote knowledge sharing, preserve data, enable
leveraging of information assets, and facilitate utilization of
knowledge within the FreeWheel organization
-Working within an Agile framework, manage product release
readiness across multiple Product / Engineering teams, serving as a
product SME, collaborating across teams to inform training
materials, knowledge creation and communications
-Manage the day to day operations including staffing of incoming
requests (capacity management), volume management, tracking and job
-Identify, manage the prioritization of, and assist with the
production of documentation (manuals, collateral, workbooks, etc.)
as required to support the usage of FreeWheel’s product suite
ensuring standards/requirements for documentation and customer
facing communications are upheld
-Facilitate delivery across numerous key stakeholders (i. e.
business partners, infrastructure, and vendors); Closely manage
communication and expectations across various business units,
functions, and teams
-Evaluate trends across teams and maintain feedback loop between
FreeWheel’s Product Management and Internal knowledge management
teams to inform processes, templates, and roadmap design as
-Define and prioritize current knowledge management challenges and
be responsible for the identification, implementation, and
monitoring of solutions to enable the organization to work more
efficiently and deliver valuable solutions to our customers
-Provide strong thought leadership and presence across internal
teams, working to meet deadlines, define requirements and execute
all knowledge management requirements as needed to meet client
-Conduct, document and carry out robust quality review process
across documentation and content requests
Monitor and provide feedback for professional development
activities needed for team members to keep up to date and/or
improve their skills on the job.
-Acts as a role model / mentor to junior team members, providing
helpful formal and informal feedback outside of specific
FreeWheel, A Comcast Company, empowers all segments of The New
TV Ecosystem. We are structured to provide the full breadth of
solutions the advertising industry needs to achieve their goals. We
provide the technology, data enablement and convergent marketplaces
required to ensure buyers and sellers can transact across all
screens, across all data types, and all sales channels, in order to
ensure the ultimate goal – results for marketers. With offices
in New York, San Francisco, Chicago, London, Paris, Beijing, and
across the globe, FreeWheel, A Comcast Company, stands to advocate
for the entire industry through the FreeWheel Council for Premium
Video. For more information, please visit freewheel.com.
Employees at all levels are expected to
-Understand our Operating Principles; make them the guidelines
for how you do your job.
-Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
-Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
-Win as a team - make big things happen by working together and
being open to new ideas.
-Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
-Drive results and growth.
-Respect and promote inclusion & diversity.
-Do what's right for each other, our customers, investors and
-This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides
to compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That’s why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality – to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation
and benefits summary on our careers site for more details.