Faculty Group Practice Medical Secretary **Ob/Gyn-Fertility Clinic**
Company: NYU Langone Health
Location: New York
Posted on: July 22, 2021
NYU Grossman School of
Medicine is one of the nation's top-ranked medical
schools. For 175 years, NYU Grossman School of Medicine has trained
thousands of physicians and scientists who have helped to shape the
course of medical history and enrich the lives of countless people.
An integral part of NYU Langone
Health, the Grossman School of Medicine at its core is
committed to improving the human condition through medical
education, scientific research, and direct patient care. For
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We have an exciting opportunity to join our team as a FGP Medical
In this role, the successful candidate Responsible for providing
basic support services for Medical Office intake operations. Assist
with post-visit inter-departmental scheduling for patient visits,
treatments, and procedures in collaboration with other areas within
the Medical Center. Obtains pre-authorizations/certifications for
treatments and diagnostic procedures as appropriate. May provide
assistance to less senior staff and cover the front-desk as
- Provides reception assistance (i.e. greet patients, answer
calls, requests for assistance are directed to proper individual,
etc.) Screens telephone callers in pleasant and a professional
manner; handles call; take messages or directs caller to
appropriate person or area.
- Schedules routine appointments and follow ups for visits and
procedures that do not require/or have already been pre-authorized.
Prepares the daily schedule.
- Responsible for patient check-in and check-out. Gathers all
patient demographic related data and materials from patients and/or
their representatives. Obtains insurance information (ID card,
member/group #s, etc.), verifies insurance eligibility
electronically, takes their picture and asks them to use Patient
Secure. On subsequent visits, asks them to verify demographic info
and makes any necessary edits. Collect and ask patients to sign
patient related documents including HIPAA, MSPQ, ABN, etc. Follow
up with patients and/or their representatives, physician offices,
etc to gather missing data and materials in order to complete the
intake process, or refers to more senior level staff.
- Scan all necessary documents (insurance cards, lab
requisitions, etc) into the intake system.
- Monitors intake work queue for timely intake completion.
- Refers patients who have a question regarding insurance
coverage or are in need of counsel on financial matters based on
established criteria (e.g., denial of electronic insurance
eligibility, ABN questions/concerns, questions regarding insurance
or pay-or restrictions, making payment, multi plan determinations,
any and all issues/questions/concerns relating to financial
matters) to the Business Office Associate.
- Maintains cooperative and professional relationships with
physicians, nurses and office and clinical staff.
- Types routine material such as forms and letters, envelopes,
etc. Types materials neatly, accurately and according to
instructions. Writes materials clearly and legibly.
- Answers patient questions to ensure understanding and patient
satisfaction, or refers them to more senior level staff. Maintains
confidentiality on matters to which they are privileged.
- Maintains and receives files for area. Maintains files in
organized and up-to-date manner in order to facilitate their
retrieval. Completes filing in accordance with departmental
procedures. Sorts and distributes documents and forms for area
section. Distributes materials according to content of
communications and departmental procedures. Logs in materials with
respect to time and data when applicable. Processes incoming and
outgoing documents. Completes forms neatly. Secures appropriate
signatures and forwards documents/forms to correct destination
based on pertinent Medical Center procedures. Maintains copy for
files. Faxes documents in accordance with departmental
- Maintains supplies and cleanliness of space, restocks supplies
as needed. Notifies supervisor of any shortage of supplies.
- May assist, provide guidance and/or train less senior staff
with completing intake related duties.
- Prepares simple, routine memoranda letters, labels, routine
manuscripts, correspondence and other documents as needed. Reviews
work for accuracy and completeness. May maintain routine calendar,
assist in basic preparing for conferences and the related
- Maintains workload statistics and other data for departmental
records. Records statistics in established time intervals
designated by supervisor. Follows instructions given by supervisor
and prepares information neatly.
- Primarily responsible for taking patient phone calls and
scheduling over the phone. Greets and screens telephone calls in a
pleasant and professional manner. Schedules appointments for
visits, procedures and follow-ups. Collects patient demographic
related data, electronically verifies insurance eligibility,
coordinates pre-authorizations as appropriate, takes medical
history, and assigns appointment to Physician based on procedure
and insurance coverage. Refers Surgical and Infusion scheduling to
Senior Medical Secretary
- Post patient-appointment, coordinates inter-departmental
scheduling for specialist visits, scans and procedures in
accordance with insurance coverage, in compliance with physician
directives. Collaborates with other areas of the Medical Center as
well as Insurance providers to obtain
pre-authorizations/certifications for treatments and diagnostic
procedures, and ensures patient is eligible at the time of their
appointment. Refers to Senior Medical Secretary for scheduling
related to Surgery and Infusion.
- Responsible for Pre-Authorizations and Certifications with the
exception of surgical procedures. Ensures that appropriate
procedure and diagnosis coding is utilized in the pre-certification
and verification process and questions physicians, if appropriate,
to ensure accuracy and completeness of information.
- May delegate and oversee the work to less senior staff. Reviews
work of less senior staff
- Assists with the completion of special projects, reports and
activities. Ensures requested and related information is accurate
and complete. Brings any problems or questions to supervisor's
attention. Submits data to supervisor neat and well-written.
- Performs other related duties as needed by providers and
Additional Position Specific
Fertility Department - serves as patient coordinator - point of
contact to replt to patient inquiries and reservations regarding
treatment cycles and services required by regulatory agencies and
To qualify you must have a High School diploma. 1 year of relevant
medical clerical experience or the equivalent combination of
education and experience.. Must include prior physician practice
experience and knowledge of medical terminology. Background in
computer literacy preferred. Light, accurate keyboarding skills
required. Excellent organizational, interpersonal and
communications skills required.
Knowledge of computer-based scheduling and appointment programs.
Excellent telephone skills. Detailed and able to have comlex
conversations with patients. High interest in educating fertility
patients regarding treatment plans and follow up required.
Qualified candidates must be able to effectively communicate
with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more
than just a place to work. Rather, we are an institution you can be
proud of, an institution where you'll feel good about devoting your
time and your talents.
NYU Grossman School of Medicine is an equal opportunity and
affirmative action employer committed to diversity and inclusion in
all aspects of recruiting and employment. All qualified individuals
are encouraged to apply and will receive consideration without
regard to race, color, gender, gender identity or expression, sex,
sexual orientation, transgender status, gender dysphoria, national
origin, age, religion, disability, military and veteran status,
marital or parental status, citizenship status, genetic information
or any other factor which cannot lawfully be used as a basis for an
employment decision. We require applications to be completed
If you wish to view NYU Grossman School of Medicine's EEO policies,
click here. Please
click here to view the Federal "EEO is the law" poster or visit
for more information. To view the Pay Transparency Notice, please
Keywords: NYU Langone Health, New York , Faculty Group Practice Medical Secretary **Ob/Gyn-Fertility Clinic**, Other , New York, New York
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