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Manager, Merchant Strategy & Operations - Product

Company: DoorDash
Location: New York City
Posted on: July 23, 2021

Job Description:

About the Team

DoorDash is looking for a Merchant Strategy & Operations Manager to help scale our growing suite of merchant products. You’ll work cross-functionally between our sales, partner management, operations, product, and analytics teams to drive adoption of our first party product suite, helping merchants build their own ecommerce channels and delivering rapid growth to our emerging business lines. 

On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. We act as the conduit between our sales and product teams by building effective go-to-market strategies for product initiatives and features, while influencing the product roadmap based on the needs of our partners. 

About the Role

As a Merchant Strategy & Operations Manager, you’ll drive adoption and growth of our first party ecommerce products and services. You’ll help set our product go-to-market strategy, operationalize plans, collect learnings, and establish the foundation for new ideas to scale. This will include building and executing playbooks to scale multiple business lines and product features, enhancing sales productivity to accelerate adoption, process redesign, resource allocation, and establishing new GTM teams to hit your growth targets. 

This role sits at the intersection of our revenue generation engine and our business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them.

We’re looking for someone who is self-motivated, highly analytical, data-driven, and has exceptional interpersonal and relationship-building skills.

You’re excited about this opportunity because...

  • You’ll strategize – Build the strategy for adoption at the product level, including which merchants segments to target and how to effectively drive engagement
  • You’ll implement Drive go to market planning & execution for new initiatives to help our merchants grow 
  • You’ll analyze – Build models to define product success, new product KPIs, and support our cross-functional teams
  • You’ll experiment – Use data-driven decision making and sound business judgement to execute tests on everything from adoption to optimization
  • You’ll influence – Work cross-functionally with our Merchant Product & Ops teams to land key initiatives

We’re excited about you because…

  • You’re a  self-starter – You have a bias towards action and thrive in a fast-paced, consistently changing work environment
  • You’re naturally curious – You always look for ways to innovate and improve
  • You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
  • You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions
  • You’re a problem solver – You can independently translate high-level goals into actionable plans


  • 5+ years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus
  • Proven track record of leading highly cross-functional initiatives, hitting goals, and succeeding in a complex and fast-moving environment
  • Expert interpersonal and communication skills
  • Excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Keywords: DoorDash, New York , Manager, Merchant Strategy & Operations - Product, Other , New York City, New York

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