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Senior Manager of At Home Operations

Company: Sollis Health
Location: New York
Posted on: July 23, 2021

Job Description:

Your Responsibilities:

In the role of Senior Manager of At Home Operations you will be responsible for the oversight of Sollis Health’s concierge House Call program in New York. We are seeking a highly organized and patient-focused team member to provide support, guidance, and operational oversight. You will play an important role in supporting the VP of At Home Operations in streamlining operations, workflows, measuring metrics and managing the operations team.

Specifically, your duties will include:

  • Oversight of the House Call operations team, ensuring all day to day operations are occurring smoothly and KPIs are being met.
  • Monitoring market trends, executing decisions on staffing and workflow changes to optimize resources
  • Reviewing all House Call patient feedback forms in conjunction with the Membership team addressing any concerns, celebrating wins and operationalizing changes where needed.  
  • Working collaboratively with external vendors to ensure services are obtained and streamline processes where needed 
  • Preparing budgets and hiring staff as needed
  • Optimizing the House Calls SOPs, workflows and training materials to further support the operations team and ensure an exceptional patient experience Provide supervision, coaching, and evaluations for all House Call team members. Serves as a mentor for team leads/supervisors to encourage and facilitate a positive work culture. 
  • Collaborating with other markets on projects, as requested
  • Performs related duties as required.

We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have: 

  • Bachelor's degree required, Master’s degree (MHA or MBA) strongly preferred
  • 5+ years of related experience, must have at least 3 years managerial experience
  • Previous experience in  operations, customer service, budget management and staffing required 
  • Previous experience working in an urgent care, emergency room or surgical center strongly preferred 
  • Must have experience using Excel and Google Sheets
  • Knowledge of Salesforce and eClinicalWorks is a strong plus

To be successful in this role, candidates will demonstrate the following: (include 5-7 skills)

  • Extraordinary organizational and project management skills. 
  • Keen eye for detail and initiative to improve operations. 
  • Leadership experience necessary with strong interpersonal skills and high EQ
  • Have outstanding customer service skills and a high level of professionalism
  • Be comfortable interfacing with high profile clientele

Comp & Benefits: 

Our people are our greatest asset so we designed a comprehensive compensation and benefit package that matches. Some of our  offerings include: 

  • Competitive salary aligned with your experience
  • Excellent benefits, including healthcare, dental, vision
  • 401K with matching 3%
  • 15 days PTO + 12 federal holidays
  • Free Sollis Health membership for you and your family 
  • Employee stock options
  • Yearly bonus
  • Annual continuing education allocations  
  • Dedicated, motivated team and chance to be part of a highly ambitious medical startup
  • Modern, elegant and high-end work environment
  • Flexible schedule

About Sollis Health

Sollis Health is a healthcare services business currently revolutionizing emergency medicine and urgent care. Founded in 2016, Sollis is a members-only 24/7 medical concierge service with state-of-the-art facilities in New York, Los Angeles, Miami and the Hamptons. Staffed with top Emergency Room physicians, our medical centers handle simple complaints, acute medical emergencies, advanced imaging needs and Covid-19 testing and care. Sollis gives patients the smart, simple and stress-free care they deserve in a serene environment with no wait and no appointment. 

New York City clinics are located on the Upper East Side and  Tribeca, with  house calls available  in the Hamptons and the New York Metropolitan Area. The Los Angeles clinic is located in Beverly Hills, with house calls in the surrounding Southern California area. In Fall of 2021, Sollis plans to open a fourth location in South Florida. Expansions in Los Angeles and New York are also forthcoming.

The company now serves 7,000+ members who rely on Sollis for all medical needs as well as care and advocacy in an often inefficient industry. We are a fast-growing, VC-backed organization rapidly expanding across the country. We are looking for energetic and passionate self-starters who are excited about healthcare and want to raise the standards for excellent emergency and urgent care.

Keywords: Sollis Health, New York , Senior Manager of At Home Operations, Other , New York, New York

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