Production Support Lead
Company: Nomura Holding America Inc.
Location: New York
Posted on: September 16, 2021
One of our leading Financial Services cleints are looking to bring
on Production Support Lead to join the Operations and Transaction
Services team in NYC. This is a dynamic global team dedicated to
production support excellence. He/She will be responsible for the
US domestic operations systems, governance, oversight and execution
of production services support to Operations and other divisions
using their technical and business knowledge in a challenging and
fast-moving space. This role will be a hybrid of onsite and
Role / Principal Accountabilities:
Adopting/demonstrating best practices
Reviewing service availability, performance and stability, and
proactively identifying service trends and taking the appropriate
actions to resolve service related issues.
Take ownership of issues and see through to completion
Be able to involve the correct resources to address any issues.
Establish strong collaborative relationships between Production
Services and Application Development teams, the business as well as
Infrastructure and other functional groups.
Diligence in maintaining ITIL Service Management processes,
procedures and work instructions, monitoring compliance to them and
undertaking continual improvements as required
Ensure software or hardware changes do not impact application
Experience working on corporate platforms in the financial
Working knowledge of cloud technologies (AWS, Azure or similar)
Experience in supporting and administering DevOps tools as part of
the deployment pipeline e.g. Git, Jenkins, Docker, Ansible,
Elastic, Jira etc.
Knowledge and experience in IT automation
Knowledge and understanding of the Site Reliablility Engineering
Understanding of Agile practices and principles
8+ years of Production Support experience
Experience working with Unix operating system
Batch Scheduling, (Autosys or similar) set up and configuration
Strong scripting skills (eg Shell Scripting, Python, Perl)
Good working knowledge of databases and writing SQL queries
Proven experience with IT Incident, Problem, and Change Management
Experience of application management improvement processes &
Full understanding of ITIL
Good communicaton and strong relationship management skills
Keywords: Nomura Holding America Inc., New York , Production Support Lead, Other , New York, New York
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