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Production Support Lead

Company: Nomura Holding America Inc.
Location: New York
Posted on: September 16, 2021

Job Description:


One of our leading Financial Services cleints are looking to bring on Production Support Lead to join the Operations and Transaction Services team in NYC. This is a dynamic global team dedicated to production support excellence. He/She will be responsible for the US domestic operations systems, governance, oversight and execution of production services support to Operations and other divisions using their technical and business knowledge in a challenging and fast-moving space. This role will be a hybrid of onsite and remote.

Role / Principal Accountabilities:

Adopting/demonstrating best practices

Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.

Take ownership of issues and see through to completion

Be able to involve the correct resources to address any issues.

Establish strong collaborative relationships between Production Services and Application Development teams, the business as well as Infrastructure and other functional groups.

Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required

Ensure software or hardware changes do not impact application service levels.

Experience working on corporate platforms in the financial industry

Working knowledge of cloud technologies (AWS, Azure or similar)

Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.

Knowledge and experience in IT automation

Knowledge and understanding of the Site Reliablility Engineering principles

Understanding of Agile practices and principles
8+ years of Production Support experience

Experience working with Unix operating system

Batch Scheduling, (Autosys or similar) set up and configuration

Strong scripting skills (eg Shell Scripting, Python, Perl)

Good working knowledge of databases and writing SQL queries

Proven experience with IT Incident, Problem, and Change Management processes

Experience of application management improvement processes & support practices

Full understanding of ITIL

Good communicaton and strong relationship management skills

Keywords: Nomura Holding America Inc., New York , Production Support Lead, Other , New York, New York

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