Service Account Project Engineer
Company: Albireo Energy
Posted on: September 16, 2021
A key member of a BAS Services team, the Service Contract
Manager will be responsible for managing the execution of Service
-Retention of 95% of current and future service contract base
through contract management, customer visitation, customer
satisfaction surveys, customer lead generation, and support of
Sales/Service OPS. Includes regular customer account site visits,
meetings, and reporting as required by contract.
-Establishes and creates Service Contract work plan and
preventative maintenance schedule and maintenance tasking using the
Field Service Management System (FS) to fulfill assigned account
-With Service Coordinator and Support team, help manage the
execution of all Service Agreement plans for all assigned service
customers providing outstanding customer satisfaction and
-Works with coordinators to plan manpower skills and availability,
documentation, workload balance and resolves schedule
-Works closely with sales on coordinating proposals, sales leads
and request for proposals
-For A customers may support and provide assistance to service
salespeople in job take-off, product application, estimating,
customer demonstration and performing site surveys and audits.
-For selected customers, manages the assigned accounts in their
entirety. Identifies adds, upgrades, and escalations to assigned
agreements to meet customer needs and improve system
-Lead Service Agreement renewals on assigned accounts.
-Reviews estimates, budgets and financial performance of individual
service agreements and portfolio. Updates estimates, and budgets
based upon performance analysis.
-Transitional champion of bringing completed construction jobs into
a service agreement execution including participating and/or
leading new Service Agreement kick off meeting.
-Support of Customer Support team including dispatching, invoicing,
and service work order management and reporting.
-Leads quality assurance activities meeting with Service Agreement
customers with assigned Sales Representative, as applicable.
Ensures customer expectations are met and resolves customer issues
in a timely, effective, and professional manner.
-Manages Service Agreement profitability through achieving plan
gross margin levels, billing and collections, and effective cost
containment procedures. Involved in estimating reviews of Service
Agreements and other proposals before and after proposals and
-Assists in revenue and staffing forecasting activities.
-5+ Years of complex Energy Management, Control System Design,
Building Automation Systems, HVAC Systems, increasingly responsible
experience in working on electronic control and HVAC equipment.
Ability to coordinate the work of others on multiple job sites.
-Product specific training in Automated Logic, Alerton, Delta
Controls, Johnson Controls, Siemens, Schneider Electric, Tridium or
any other industry leaders in Building Automation Industry a
-Minimum Associate degree in electronics, mechanical systems,
computer technology, air conditioning or similar field.
-Effective interpersonal skills to represent the company to
customers and other outside contacts in an ethical and professional
-Must have experience in writing as well as demonstrated
understanding of computer programs and software applications as
related to the HVAC Industry. .
-Ability to read and interpret technical documentation, including a
sequence of operations, technical product literature, programming
manuals and specifications.
-Knowledge of building mechanical and electrical equipment
functions and use, HVAC system control applications, control system
hardware and software products.
-Knowledge of standard building automation system communication
network protocols such as BACnet, Modbus and LON.
Basic Life Insurance
Voluntary Life Insurance
Short Term & Long Term Disability
Paid Sick Time
401K with Company match
Keywords: Albireo Energy, New York , Service Account Project Engineer, Other , Edison, New York
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