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Service Account Project Engineer

Company: Albireo Energy
Location: Edison
Posted on: September 16, 2021

Job Description:

A key member of a BAS Services team, the Service Contract Manager will be responsible for managing the execution of Service Contracts.

-Retention of 95% of current and future service contract base through contract management, customer visitation, customer satisfaction surveys, customer lead generation, and support of Sales/Service OPS. Includes regular customer account site visits, meetings, and reporting as required by contract.

-Establishes and creates Service Contract work plan and preventative maintenance schedule and maintenance tasking using the Field Service Management System (FS) to fulfill assigned account commitments.

-With Service Coordinator and Support team, help manage the execution of all Service Agreement plans for all assigned service customers providing outstanding customer satisfaction and retention.

-Works with coordinators to plan manpower skills and availability, documentation, workload balance and resolves schedule conflicts.

-Works closely with sales on coordinating proposals, sales leads and request for proposals

-For A customers may support and provide assistance to service salespeople in job take-off, product application, estimating, customer demonstration and performing site surveys and audits.

-For selected customers, manages the assigned accounts in their entirety. Identifies adds, upgrades, and escalations to assigned agreements to meet customer needs and improve system efficiency.

-Lead Service Agreement renewals on assigned accounts.

-Reviews estimates, budgets and financial performance of individual service agreements and portfolio. Updates estimates, and budgets based upon performance analysis.

-Transitional champion of bringing completed construction jobs into a service agreement execution including participating and/or leading new Service Agreement kick off meeting.

-Support of Customer Support team including dispatching, invoicing, and service work order management and reporting.

-Leads quality assurance activities meeting with Service Agreement customers with assigned Sales Representative, as applicable. Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.

-Manages Service Agreement profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures. Involved in estimating reviews of Service Agreements and other proposals before and after proposals and bookings

-Assists in revenue and staffing forecasting activities.

-5+ Years of complex Energy Management, Control System Design, Building Automation Systems, HVAC Systems, increasingly responsible experience in working on electronic control and HVAC equipment. Ability to coordinate the work of others on multiple job sites.

-Product specific training in Automated Logic, Alerton, Delta Controls, Johnson Controls, Siemens, Schneider Electric, Tridium or any other industry leaders in Building Automation Industry a plus.

-Minimum Associate degree in electronics, mechanical systems, computer technology, air conditioning or similar field.

-Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.

-Must have experience in writing as well as demonstrated understanding of computer programs and software applications as related to the HVAC Industry. .

-Ability to read and interpret technical documentation, including a sequence of operations, technical product literature, programming manuals and specifications.

-Knowledge of building mechanical and electrical equipment functions and use, HVAC system control applications, control system hardware and software products.

-Knowledge of standard building automation system communication network protocols such as BACnet, Modbus and LON.


Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Keywords: Albireo Energy, New York , Service Account Project Engineer, Other , Edison, New York

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