Faculty Group Practice Secretary I-Intake/Scheduler
Company: NYU Langone Health
Location: New York
Posted on: October 14, 2021
NYU Grossman School of
Medicine is one of the nation's top-ranked medical
schools. For 175 years, NYU Grossman School of Medicine has trained
thousands of physicians and scientists who have helped to shape the
course of medical history and enrich the lives of countless people.
An integral part of NYU Langone
Health, the Grossman School of Medicine at its core is
committed to improving the human condition through medical
education, scientific research, and direct patient care. For
more information, go to med.nyu.edu, and interact with us
on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.
We have an exciting opportunity to join our team as a FGP Sec
In this role, the successful candidate Responsible for providing
basic front-desk support for clinical intake operations.
- Provides reception assistance (i.e. greet patients, answer
calls, requests for assistance are directed to proper individual,
etc.) Screens telephone callers in pleasant and a professional
manner; handles call; take messages or directs caller to
appropriate person or area.
- Performs other related duties as needed by providers and
- Maintains supplies and cleanliness of space, restocks supplies
as needed. Notifies supervisor of any shortage of supplies.
- Maintains and receives files for area. Maintains files in
organized and up-to-date manner in order to facilitate their
retrieval. Completes filing in accordance with departmental
procedures. Sorts and distributes documents and forms for area
section. Distributes materials according to content of
communications and departmental procedures. Logs in materials with
respect to time and data when applicable. Processes incoming and
outgoing documents. Completes forms neatly. Secures appropriate
signatures and forwards documents/forms to correct destination
based on pertinent Medical Center procedures. Maintains copy for
files. Faxes documents in accordance with departmental
- Answers patient questions to ensure understanding and patient
satisfaction, or refers them to more senior level staff. Maintains
confidentiality on matters to which they are privileged.
- Types routine material such as forms and letters, envelopes,
etc. Types materials neatly, accurately and according to
instructions. Writes materials clearly and legibly.
- Maintains cooperative and professional relationships with
physicians, nurses and office and clinical staff.
- Refers patients who have a question regarding insurance
coverage or are in need of counsel on financial matters based on
established criteria (e.g., denial of electronic insurance
eligibility, ABN questions/concerns, questions regarding insurance
or pay-or restrictions, making payment, multi plan determinations,
any and all issues/questions/concerns relating to financial
matters) to the Business Office Associate.
- Monitors intake work queue for timely intake completion.
- Scan all necessary documents (insurance cards, lab
requisitions, etc) into the intake system.
- Responsible for patient check-in and check-out. Gathers all
patient demographic related data and materials from patients and/or
their representatives. Obtains insurance information (ID card,
member/group #s, etc.), verifies insurance eligibility
electronically, takes their picture and asks them to use Patient
Secure. On subsequent visits, asks them to verify demographic info
and makes any necessary edits. Collect and ask patients to sign
patient related documents including HIPAA, MSPQ, ABN, etc. Follow
up with patients and/or their representatives, physician offices,
etc to gather missing data and materials in order to complete the
intake process, or refers to more senior level staff.
- Schedules routine appointments and follow ups for visits and
procedures that do not require/or have already been pre-authorized.
Prepares the daily schedule. Refers all inquiries regarding
pre-authorizations/certifications to the Medical Secretary.
To qualify you must have a High School Diploma. Excellent
organizational, interpersonal and verbal and written communications
skills and strong customer service orientation required. Basic
knowledge of word processing, spreadsheet, database and Internet
applications required. Light, accurate keyboarding skills required.
Ability to complete multiple tasks efficiently and thrive in a team
Intermediate knowledge of computer-based scheduling and
appointment programs strongly preferred.
Qualified candidates must be able to effectively communicate
with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more
than just a place to work. Rather, we are an institution you can be
proud of, an institution where you'll feel good about devoting your
time and your talents.
NYU Grossman School of Medicine is an equal opportunity and
affirmative action employer committed to diversity and inclusion in
all aspects of recruiting and employment. All qualified individuals
are encouraged to apply and will receive consideration without
regard to race, color, gender, gender identity or expression, sex,
sexual orientation, transgender status, gender dysphoria, national
origin, age, religion, disability, military and veteran status,
marital or parental status, citizenship status, genetic information
or any other factor which cannot lawfully be used as a basis for an
employment decision. We require applications to be completed
If you wish to view NYU Grossman School of Medicine's EEO policies,
click here. Please
click here to view the Federal "EEO is the law" poster or visit
for more information. To view the Pay Transparency Notice, please
Keywords: NYU Langone Health, New York , Faculty Group Practice Secretary I-Intake/Scheduler, Other , New York, New York
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