Branch Ambassador South Brooklyn Area
Company: Capital One
Location: Forest Hills
Posted on: November 22, 2021
SW Brooklyn-Bay Ridge Br 833 (22833), United States of America,
Brooklyn, New York
Branch Ambassador South Brooklyn Area
The Reimagined Branch Experience:
Welcome to a new idea in banking. Here at Capital One, we're
redefining how people bank. You see, we believe banking should fit
our customers' everyday lives-not the other way around.
As a Branch Ambassador, you'll have the opportunity to use your
love of working with people and sharing product knowledge to play a
vital role in our customers' banking experience. You'll also
perform a wide variety of transactions including check cashing,
deposits, transfers and withdrawals while monitoring fraud
mitigation and adhering to established operational policies and
procedures. Equally important is the ability to resolve customer
inquiries quickly and efficiently, delivering an extraordinary
customer experience. Our rapidly changing tech and financial
environment requires Ambassadors who are adaptable and have a
growth mindset, in addition to being customer experience-obsessed.
Our Branch team exists to enhance the financial lives of people in
the communities we serve. We're not just looking to fill open
positions-we seek outgoing, passionate people who really want to be
a part of this whole reimagined banking experience.
Here's what we're looking for in you:
* You're friendly and engaging and can connect with customers. Yep,
you're a people person-whether you're helping folks with technology
challenges, having casual conversation, or simply showing off some
of the cool services and products we offer.
* You will be able to reduce customer financial anxiety by helping
to determine both personal and business financial needs. You'll get
to pull in experts that can help guide your customers to their
* You're aware of the importance of being compliant when working at
a bank. You'll ensure all, audit and security policies and
procedures are followed in accordance with Bank policy and Federal
* You'll support customers in all areas of the branch, from the
cash handling and service needs, to rotating throughout the branch
based on the customer needs.
* The overall retail customer experience is improved with fewer
handoffs; every Ambassador is equally "the expert".
* You're naturally curious and like to learn. We'll teach you what
Capital One has to offer our customers in products, services and
experiences to help guide them in the right direction toward their
* You're digitally savvy. You'll showcase what's possible in our
physical space and how to easily navigate our mobile and online
experience, using the branch's laptops and iPads. Take an active
role in educating customers on other banking channels as well as
other products and services.
* Are you a team player? If so, you will have the opportunity to
work with an energized team of banking professionals and help
inspire your teammates as they inspire you.
* You'll research and answer customer inquiries with the intent of
enhancing customer retention and engagement by leverage various
tools and channels to recommend appropriate solutions.
* You'll be able to travel between branches in assigned local area
and support the market that you are assigned.
If you're nodding along and like what you're reading, let's
* High School Diploma, GED, or Equivalent Certification
* At least 1 year of Retail, Sales or Customer Service
* At least 6 months of cash handling experience
* Associate's degree
* 2+ years of Retail, Sales, or Banking Experience
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City's Fair Chance Act; Philadelphia's Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
If you have visited our website in search of information on
employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not
liable for third-party products, services, educational tools or
other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One
Canada, any position posted in the United Kingdom is for Capital
One Europe and any position posted in the Philippines is for
Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, New York , Branch Ambassador South Brooklyn Area, Other , Forest Hills, New York
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