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Hands on desktop lead for Insurance firm

Company: The Astor Group (Main Card)
Location: New York
Posted on: November 22, 2021

Job Description:

Leading the Global Help Desk team to support all groups across the companyProviding level 1 IT support and interface with other IT groups for end-to-end supportEnsuring the Help Desk function is operating effectively and efficientlyMaintaining best practices throughout the technical support processCoaching and training of team membersRequirements5+ years of Help Desk experience in a senior or leadership roleTechnical expertise in Office 365 product familyTechnical expertise in Desktop Apps (web browsers, PDF editing, faxing/scanning, VolP telephony)ITSM ticketing system experience (FreshService, ServiceNow, SysAid, TopDesk, Jira, Remedy)Remote/Distribute Teams experienceExperience supporting a global userbase and 24x7 coverage shift schedulingAbility to lead others, work collaboratively and communicate effectively

Keywords: The Astor Group (Main Card), New York , Hands on desktop lead for Insurance firm, Other , New York, New York

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