Guest Relations Supervisor - The Ritz-Carlton New York, Central Park - (21120345)
Company: Marriott International, Inc.
Location: New York
Posted on: January 16, 2022
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Ritz-Carlton New York, Central Park, located at 50 Central Park
S, New York, New York, 10019 is currently hiring a Guest Relations
Process all guest check-ins, verifying guest identity, form of
payment, assigning room, and activating/issuing room key. Set up
accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information. Ensure rates match market
codes, document exceptions. Secure payment prior to issuing room
key, verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing
reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if
necessary. Follow up to ensure requests have been met. Process all
payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating
and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Develop/maintain positive working relationships; support
team to reach common goals; listen and respond appropriately to
employee concerns. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests; anticipate and address guests service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare
and review written documents accurately and completely; answer
telephones using appropriate etiquette. Ensure adherence to quality
standards. Enter and locate information using computers/POS
systems. Stand, sit, or walk for an extended period of time. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
Apply now at :
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in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., New York , Guest Relations Supervisor - The Ritz-Carlton New York, Central Park - (21120345), Other , New York, New York
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