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Instructional Designer

Company: LincolnIT
Location: New York
Posted on: January 16, 2022

Job Description:

Job Overview

We are looking for a Technology Trainer (Engagement Specialist) to join our dynamic technology operations and training team to assist with the development and training of center-wide curriculums developed around non-clinical products and programs consistently being implemented throughout our enterprise. Chosen individual will be working closely with specialists, Business Analysts, and the Tech Ops Associate Director to ensure consistent rollout of training programs and efficient workflows.

Lead one-on-one and group training sessions for Technology department & enterprise staff, provide product and program support.
Work with the Business Analyst and the Associate Director, Tech Ops to identify new opportunities and serve as liaison to platform teams, aimed at optimizing and strengthening the training curriculums.
Communicate effectively - ensure the training material is easy to comprehend and absorbable by the audience.
Determine best delivery practices; identify Super Users to assist with meeting designated goals and objectives.
Support new products/programs and ensure the successful operation and use of existing programs.
Prepare necessary documentation, training materials and training in a variety of formats for end users. Communicate with departments and key administrators to ensure that training implementations meet expectations.
Assess effectiveness of instruction to ensure that users are proficient in technology use and are able to meet the billing, research and regulatory compliance requirements.
Act as a departmental liaison between the vendors, staff and related medical departments
Provide go-live and pre/post-implementation support for new products/programs to assist users

Skills & Experience
Committed to high standards of productivity, excellence and follow through.
A highly motivated self-starter, detail-oriented, able to recognize opportunities and take initiative in appropriate situations.
Open and eager to learn new technologies.
Flexible and able to adapt in fast changing environment.
An effective communicator, capable of engaging with different audiences, and executing communications based on that understanding.
An energetic team player who enjoys working collaboratively to support the goals and mission of the department.
An individual with strong analytical aptitude, capable of understanding data, workflows, and using this information to tell a story.
Bachelor's Degree in Healthcare or Information Sciences or Information Systems or education/training (or equivalent experience).
Minimum 1-2 years of experience performing product and program training and implementations in a complex, multi-departmental environment.
Experience with Articulate 360 Training Apps (Storyline 360 and Rise 360) is a MUST.
Experience with Healthcare Systems and products desired.
Difficult conversations with all levels of leadership and are comfortable with adversity

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

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Keywords: LincolnIT, New York , Instructional Designer, Other , New York, New York

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