Customer Experience Specialist

Company: Trading.com US
Location: New York
Posted on: May 16, 2022

Job Description:

Customer Experience Officer

Reference number: CCOUS1022

Who we are:

Trading.com Markets Inc. is a start-up company registered as a retail foreign exchange dealer (RFED) with the Commodity Futures Trading Commission (CFTC) and a forex dealer member (FDM) with National futures Association (NFA). At Trading.com we believe in a simpler way for individuals to trade and by using the latest technology, we've created a seamless forex trading experience for different types of traders. Whether you are trading from the comfort of your home with our webtrader or on the go with our app, our platforms have all the features you need to analyze the markets and place trades quickly.

The role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team in New York.

In this role, you are the primary point of contact with our customers providing top level customer support. As a member of the Trading.com Customer Experience Team, you will be accountable for maintaining the high standards of the company and ensuring compliance with all company policies and procedures. To develop your skills for this role, you will undergo an extensive training program so you can become well-versed in company operations as well as the intricacies of the customer experience department. Once you have completed the program, you will be expected to manage all customer experience matters in line with your responsibilities which are outlined below. Given the dynamic nature of our industry, it is imperative that you bring passion and flexibility to this role with a willingness to adapt quickly and evolve to ever changing circumstances.

The main responsibilities of the position include:

--- Communicate with clients via live chat, email and telephone
--- Perform personal clientele analysis and take action as required
--- Handle client inquiries professionally and ensure outstanding customer service is provided
--- Develop and maintain excellent relationships with prospective and existing clients
--- Cooperate effectively with other departments as required
--- Contribute to team effort to achieve targets
--- Successfully navigate through extremely sophisticated operational issues
--- Be highly successful diffusing negative client situations

Main requirements:

--- Degree in a business-related field
--- Excellent oral and written skills in English
--- Ability to work independently and effectively, as part of a team, while prioritizing multiple tasks and responsibilities simultaneously
--- Outstanding communication and interpersonal skills
--- Excellent computer literacy

Benefit from:

--- Attractive remuneration package ($45000 - $70000) plus performance related discretionary bonus
--- Medical, Dental and Vision insurance
--- 401(k) plan with company matching
--- Intellectually stimulating work environment
--- Continuous personal development

Type of employment: Full time
Location: Wall Street, New York

Equal Employment Opportunity

Trading.com Markets, Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Keywords: Trading.com US, New York , Customer Experience Specialist, Other , New York, New York