Customer Experience Specialist
Company: Trading.com US
Location: New York
Posted on: May 16, 2022
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Job Description:
Customer Experience Officer
Reference number: CCOUS1022
Who we are:
Trading.com Markets Inc. is a start-up company registered as a
retail foreign exchange dealer (RFED) with the Commodity Futures
Trading Commission (CFTC) and a forex dealer member (FDM) with
National futures Association (NFA). At Trading.com we believe in a
simpler way for individuals to trade and by using the latest
technology, we've created a seamless forex trading experience for
different types of traders. Whether you are trading from the
comfort of your home with our webtrader or on the go with our app,
our platforms have all the features you need to analyze the markets
and place trades quickly.
The role:
We are looking for a passionate and self-motivated professional to
join our Customer Experience Team in New York.
In this role, you are the primary point of contact with our
customers providing top level customer support. As a member of the
Trading.com Customer Experience Team, you will be accountable for
maintaining the high standards of the company and ensuring
compliance with all company policies and procedures. To develop
your skills for this role, you will undergo an extensive training
program so you can become well-versed in company operations as well
as the intricacies of the customer experience department. Once you
have completed the program, you will be expected to manage all
customer experience matters in line with your responsibilities
which are outlined below. Given the dynamic nature of our industry,
it is imperative that you bring passion and flexibility to this
role with a willingness to adapt quickly and evolve to ever
changing circumstances.
The main responsibilities of the position include:
--- Communicate with clients via live chat, email and telephone
--- Perform personal clientele analysis and take action as
required
--- Handle client inquiries professionally and ensure outstanding
customer service is provided
--- Develop and maintain excellent relationships with prospective
and existing clients
--- Cooperate effectively with other departments as required
--- Contribute to team effort to achieve targets
--- Successfully navigate through extremely sophisticated
operational issues
--- Be highly successful diffusing negative client situations
Main requirements:
--- Degree in a business-related field
--- Excellent oral and written skills in English
--- Ability to work independently and effectively, as part of a
team, while prioritizing multiple tasks and responsibilities
simultaneously
--- Outstanding communication and interpersonal skills
--- Excellent computer literacy
Benefit from:
--- Attractive remuneration package ($45000 - $70000) plus
performance related discretionary bonus
--- Medical, Dental and Vision insurance
--- 401(k) plan with company matching
--- Intellectually stimulating work environment
--- Continuous personal development
Type of employment: Full time
Location: Wall Street, New York
Equal Employment Opportunity
Trading.com Markets, Inc. is an equal opportunity employer. All
qualified applicants will be considered for employment without
regard to age, race, color, creed, religion, sex, affectional or
sexual orientation, national origin, ancestry, marital status,
disability, military or veteran status, or any other classification
protected by applicable law.
Keywords: Trading.com US, New York , Customer Experience Specialist, Other , New York, New York
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