Product Support Associate (Remote)

Company: Refinitiv
Location: New York
Posted on: May 16, 2022

Job Description:

About the Role In this opportunity as Product Support Associate, you will: Provide timely support across a wide range of tax products, as needed, to include inbound phone calls, emails, chat and web submission Deliver high quality customer experience on a consistent basis, advocating for the customers Efficiently utilize internal resources and execute good time management Ensure adherence to departmental processes and procedures Assist and collaborate with other internal teams, as needed Participate in training projects and deliver on-demand coaching About You You're a fit for the role of Product Support Associate if you: Have experience in a customer care support role (tax, technical support or IT Help Desk knowledge is a plus) Demonstrate critical thinking and strong customer service skills Are available to work varying shifts and/or overtime, as needed Demonstrate a high work ethic and ability to be timely, efficient, and reliable Demonstrate a customer focus and growth mindset, as well as embrace change Associate degree or equivalent workforce experience preferred At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: Compensation: Base salary, plus yearly bonus dependent upon your performance Learning & Development: On-the-job coaching & learning, leadership capability development, Harvard Management courses, key talent programs, tuition reimbursement Benefits: Flexibility, Comprehensive health coverage with benefits that are effective day one Perks: Social events & activities, generous vacation package plus 2 paid volunteer workdays a year COVID-19 Vaccination Status Information Requirement (US employees only): Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com.

Keywords: Refinitiv, New York , Product Support Associate (Remote), Other , New York, New York