Store Customer Experience Coordinator (Sunset Park) FT
Company: TD Bank
Location: Brooklyn
Posted on: May 16, 2022
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Job Description:
TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD
Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing more than 8 million customers with a
full range of retail, small business and commercial banking
products and services at approximately 1,300 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank and its subsidiaries offer
customized private banking and wealth management services through
TD Wealth -, and vehicle financing and dealer commercial services
through TD Auto Finance. TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit . Find TD Bank on Facebook at and on
Twitter at TD Bank, America's Most Convenient Bank, is a member of
TD Bank Group and a subsidiary of The Toronto-Dominion Bank of
Toronto, Canada, a top 10 financial services company in North
America. The Toronto-Dominion Bank trades on the New York and
Toronto stock exchanges under the ticker symbol "TD". To learn
more, visit DescriptionThe Store Customer Experience Coordinator
provides legendary customer service in both Teller transactions and
Platform Customer Service, while selling/cross-selling and
referring TD Products to new and existing customers. The Store CEC
recommends appropriate products and services related to spending
and saving. The Store CEC completes teller transactions, services
customers with non-complex platform needs, and opens new deposit
accounts. Consistently executes appropriate behaviors to deliver a
Legendary Customer experience in the Store Conducts needs-based
conversations and offers financial solutions to meet our Customers'
needsMakes quality referrals to appropriate partners Responsible
for meeting individual performance metricsResponsible for making
sound decisions and timely problem resolutionProvides exceptional
Customer Service by meeting all Customer demands as they relate to
both teller and some platform activitiesGenerally resolves problems
independently, escalating more difficult issues to
managementFocuses on servicing the customer, on both the teller
line and platform, with the added responsibility of simple product
sales; Activities include but are not limited to: Teller
transactions, Open/Close Personal Deposit Accounts, Debit
Card/Credit Card Issues, Regulation E, Mobile and On-Line
bankingDrives referrals to store colleagues and partners to support
the broader more complex financial needs of customersMay train and
act as a mentor to new TellersJob RequirementsHigh school diploma
or GED1+ years related experience requiredSuperior Customer Service
skillsTeller experience (Preferred) Strong organization skills to
handle multiple tasks in a fast-paced environmentExcellent
communication skills with ability to be concise, clear and
consistentDemonstrated effective problem-solving skillsDemonstrated
ability to schedule and prioritize workDemonstrated ability to work
independently and within deadlinesSound judgment in decision making
and problem solvingProficient in Microsoft OfficeNotary License
(Preferred) InclusivenessAt TD, we are committed to fostering an
inclusive, accessible environment, where all employees and
customers feel valued, respected and supported. We are dedicated to
building a workforce that reflects the diversity of our customers
and communities in which we live in and serve, and creating an
environment where every employee has the opportunity to reach their
potential. If you are a candidate with a disability and need an
accommodation to complete the application process, email the TD
Bank US Workplace Accommodations Program at . Include your full
name, best way to reach you, and the accommodation needed to assist
you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, New York , Store Customer Experience Coordinator (Sunset Park) FT, Other , Brooklyn, New York
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