Lead IT Services Administrator
Company: Fiserv
Location: Millburn
Posted on: May 16, 2022
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Job Description:
Essential Job Responsibilities: - -Lead technical support
initiatives of Fiserv hosted core banking applications and their
surrounds. Perform in depth performance analysis on internal and
client-side systems of hosted Fiserv products Perform in depth
network analysis of WAN and LAN connections to Fiserv core
applications Perform database analysis for optimization of batch
processing (Oracle) Perform architectural and feasibility review of
outsourced client solutions to ensure client expectations are met.
Review Acceptance test results of onboarding clients to Fiserv
hosted solution for proper functionality and performance SLAs.
Interact with client technical staff to assist in troubleshooting
efforts. Maintain a working knowledge of how Fiserv outsourced
applications operate, how they interact with one another,
familiarity of the organization to contact the appropriate
individual to triage issues Maintain 'best practices" change
control procedures to ensure preauthorization and accurate record
keeping for all application level changes. Perform advanced support
on escalated service call requests. Attend various product meetings
to discuss status of new client installations, provide timelines as
they pertain to new release installations, and access client
requests. Focus on continuous improvement through automation,
re-engineering and streamlining to reduce Troubleshoot issues for
applications by reviewing application logs, IIS logs, Event logs.
Diagnose performance issues by reviewing network packet captures,
using WireShark and TCPdump Perform advanced research and testing
in order to resolve production related incidents. Use /
configuration of enterprise tools such as Splunk, Dynatrace and
Moogsoft Experience with baseline performance transaction testing
Review service and performance compliance to documented standards.
Performs other duties as required.
The above statements are intended only to describe the general
nature of the job and should not be construed as an all-inclusive
list of position responsibilities.
Basic Qualifications for Consideration:
Preferred Skills, Experience, and Education: -.
Keywords: Fiserv, New York , Lead IT Services Administrator, Other , Millburn, New York
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