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Market Operations Representative - Remote

Company: VP Holdings,LLC
Location: Roseland
Posted on: May 16, 2022

Job Description:

Job DescriptionSummary:Under minimal supervision, responsible providing remote sales support operations to local market sellers, sales leaders and field support (RSA's) using Valpak sales systems including but not limited to Salesforce, VPOffice and My Design Center. Essential Duties and Responsibilities:

  • Facilitates communication between departments including production and the market sales team through all phases of the sales order process, including, but not limited to contracting (CPQ), artwork, printing, insertion, critical deadline and mailing processes.
  • Continuously monitors SF Case dashboards and resolves requests in a timely manner according to SLA.
  • Work collaboratively with sales representatives and sales leaders to execute the sales process through systems.
  • Manage multiple lines of communication including phone, SF Cases ad email with multiple markets and sellers.
  • Implement Salesforces/Sales Tech Transformation initiatives and assist in supporting the sales staff in the processes in Salesforce.
    • Disseminates information about and assists in, the local implementation of Valpak policies, programs, and products with participating franchises and O&O locations.
    • Completes CPQ orders/Amendments on sellers behalf as needed, while offering training when appropriate.
      • Responsible for markets Job completion including envelope decking and release to production.
      • Keeps abreast of business rules/policies, products and programs as published in the Production Handbook, Spark and directing markets and refers sales teams to this information on a regular basis.
      • Monitors deadlines and provide reports to ensure the market and sales teams submit orders on time. Responsible for releasing the ad orders, insertion orders and mailing jobs to production in a timely manner.
      • Performs related work and additional duties as needed or required. Education/Experience:Minimum 3 years combination of operational, customer service, and general business management positions in a deadline driven sales environment. Minimum 2 years experience in a client relationship or high- volume order-processing environment with knowledge of various system applications. Salesforce knowledge (sales, distribution & case modules) preferred. Requirements and Qualifications:
        • Strong interpersonal skills including phone presence.
        • Order entry experience with high degree of accuracy
          • Demonstrates leadership ability and initiative
          • Ability to plan and manage work – strong organizational skills
            • Ability to make independent decisions
            • Critical Thinking
            • Ability to work in a dynamic environment with multiple deadlines
            • Technical Competencies

Keywords: VP Holdings,LLC, New York , Market Operations Representative - Remote, Other , Roseland, New York

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