Representative, Client Svc III
Company: Canon Solutions America, Inc.
Location: New York
Posted on: May 16, 2022
|
|
Job Description:
US-NY-New York
Canon Solutions America, Inc.
Requisition ID: 26773
Category: Facilities
Position Type: Full-Time
Overview
Advanced proficiency in site operations and procedures with strong
communication skills and the ability to receive and address client
concerns in an effective and timely manner.
Responsibilities
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer
concerns.
- Promptly reviews and responds to management and client requests
via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure
all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks
are completed within account SLA requirements.
- Responsible for communicating and training team in changes to
workflow or procedure.
- Oversees and manages daily and monthly records on service
activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the
client for daily activity and participate in client meetings on
account activity.
- Participates in the development, preparation and presentation of
formal reporting requirements to the client.
- Point of escalation onsite to address and remediate client
concerns.
- Responsible for maintaining site procedure guide documenting
workflow processes and procedures.
- Responsibilities may include Copy/Print Production/Copy Center,
Copier Maintenance, Mail/Courier Services, Reception/Office
Services, Shipping/Receiving, Inventory Services, Warehouse, File
Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide
coverage when short-staffed.
- Site responsibility and location of coverage may change based on
client and/or division needs.
Print Services:
-Responsible for prompt and accurate reproduction of all print
requests.
-Reviews electronic file for print readiness, prints documents,
punches, binds, assembles, sorts, laminates and performs
pre-delivery quality control check.
-Receives, logs, delivers and tracks all activity for reporting
purposes.
-Responds to customer requests.
-Performs routine upkeep and basic maintenance of equipment.
-Records and tracks customer inquiries and fulfillment of
requests.
-Performs daily convenience care functions as needed.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery,
pick up, and processing of all courier items, interoffice mail,
newspapers, magazines and all classed of United States Postal
Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail,
etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of
requests.
Pantry and stock room services:
- check and restock supplies in all designated pantries a minimum
of twice per day
- Load/unload dishes from dishwasher. Washed dishes, cups and
silverware is to be returned to cabinets and drawers
- Monitor signs on dish washers whether clean or dirty
- Wipe down of all counters and common touch points
- Wipe down and clean coffee machines. Refill with water or milk as
needed.
Supply Management:
- Daily inventory of supplies at the designated copy rooms;
replenish supplies as needed.
- Weekly inventory of office supplies in production center. Place
orders through procurement for replenishment of supplies.
- Special orders will require procurement and office manager
approval.
- Must be able to lift 50 to 75 Lbs.
Qualifications
Please note that this role requires services to be provided in New
York City. Accordingly, per applicable NYC law, the individual
performing this role must be fully vaccinated against COVID-19, and
provide proof of vaccination to the Company prior to the start
date, unless the Company grants an exemption based on a
disability/medical condition, pregnancy, childbirth, lactation,
religious beliefs or observances, or status as a victim of domestic
violence, stalking, or sex offenses.
HS Diploma, GED, or equivalent experience required, plus 2 to 4
years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet
deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
- May require driving between multiple client locations, may also
require a personal vehicle (valid driver's license and acceptable
driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending,
walking, reaching, and pulling while performing duties.
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers .
#CSA
Workstyle Description
Full Time On Site (Hub) - This position requires full-time presence
at your assigned office(s)/worksite(s)/territory.
Posting Tags
#PM20 #LI-KM1
PI177192312
Keywords: Canon Solutions America, Inc., New York , Representative, Client Svc III, Other , New York, New York
Click
here to apply!
|