IT Field Support

Company: Harvey Nash USA
Location: Matawan
Posted on: May 16, 2022

Job Description:

Job Title: IT Field Support
Location: Matawan, NJ
Duration: Full-Time

Job Description:
Provide the first point of contact for support issues
Answer a high volume of phone calls, collaborating with customers to resolve client applications, wireless devices, printer, or computer problems in real-time
Process service tickets/work logs related to client-related problems, train customers on our client applications and various wireless peripherals
Elevate complex issues/problems to appropriate team members
Troubleshoot and correct problems on site
Perform scheduled hardware and/or software installations.
Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
Assist customers with desktop applications, maintenance, and troubleshooting Network Equipment client Software related, remotely using TeamViewer, MS Office, ADC, Windows, etc.
Install, train and deploy new client applications, ADC application, Scales configuration, and wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
Work to gather information, or resolve the issue independently or collaboratively
Quickly learn and retain relevant system knowledge
Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only), and trace a cable to determine if it's good or not.
Support stores for the grand opening
Respond to customer inquiries and problem-solving in a professional and effective manner
Provide feedback to manager regarding service failures or customer concerns
Maintain in-depth working knowledge of Client retail systems and processes
Perform other related duties as assigned

Keywords: Harvey Nash USA, New York , IT Field Support, Other , Matawan, New York