IT Field Support
Company: Harvey Nash USA
Posted on: May 16, 2022
Job Title: IT Field Support
Location: Matawan, NJ
Provide the first point of contact for support issues
Answer a high volume of phone calls, collaborating with customers
to resolve client applications, wireless devices, printer, or
computer problems in real-time
Process service tickets/work logs related to client-related
problems, train customers on our client applications and various
Elevate complex issues/problems to appropriate team members
Troubleshoot and correct problems on site
Perform scheduled hardware and/or software installations.
Configure, Install, and more importantly maintain new or used
peripherals, network printers, and POS equipment.
Assist customers with desktop applications, maintenance, and
troubleshooting Network Equipment client Software related, remotely
using TeamViewer, MS Office, ADC, Windows, etc.
Install, train and deploy new client applications, ADC application,
Scales configuration, and wireless peripherals. (Data collection,
Network Validation, and Training/Network Standardization)
Work to gather information, or resolve the issue independently or
Quickly learn and retain relevant system knowledge
Telecommunications line installer and repairer, basic data
communications troubleshoot, terminate data cable, know how to run
data cable if needed (short runs only), and trace a cable to
determine if it's good or not.
Support stores for the grand opening
Respond to customer inquiries and problem-solving in a professional
and effective manner
Provide feedback to manager regarding service failures or customer
Maintain in-depth working knowledge of Client retail systems and
Perform other related duties as assigned
Keywords: Harvey Nash USA, New York , IT Field Support, Other , Matawan, New York
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