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Reservationist

Company: Estiatorio Milos
Location: New York
Posted on: May 16, 2022

Job Description:

Job DescriptionOverviewThe reservationist is mainly responsible for answering phone calls, taking and confirming reservations. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards. Primary roles and responsibilities

  • Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
  • Follows up on all reservation requests, changes, and cancellations
  • Calls guests to confirm all daily bookings
  • Ensures guests are advised of policies and deposit requirements
  • Acquires credit card Information for itemized receipts and credit card disputes
  • Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests
  • Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed
  • Understands complete floor plan & service flow of the restaurant
  • Answers phone calls and provides information on reservations, availability, restaurant hours and services
  • Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experienceRequirements
    • A minimum of one (1) year experience in an upscale dining setting
    • Excellent interpersonal and customer service skills
    • Strong written and verbal communication skills
    • Able to work in a fast-paced, team environment
    • Able to multi-task, is receptive to feedback and direction
    • Knowledge of POS and reservation systems (an asset)

Keywords: Estiatorio Milos, New York , Reservationist, Other , New York, New York

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