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WordPress Platform Lead

Company: Cnc Software Inc
Location: Roseland
Posted on: May 16, 2022

Job Description:

Job DescriptionPosition Overview:The WordPress Platform Lead position is responsible for the overall execution of our customer portal, built on the WordPress platform. This position is involved in planning of platform initiatives as well as execution of development throughout the entire lifecycle. This position will work closely with many departments within the organization to successfully create a strong customer facing offering, including Marketing, Education, Partnerships, Business Systems, and Product teams, which will require strong organization and communication skills. The WordPress Platform Lead will work directly with the Chief Strategy and Experience Officer to create a long-term vision and roadmap that drives engagement with customers, increases revenue, and improves the total customer experience for everyone in the Mastercam channel.Essential Duties & Responsibilities:

  • Oversee the WordPress custom portal platform lifecycle including definition, development, testing, deployment, and administration.
  • Identify and propose strategies to support the growth, value, and awareness of the platform throughout the Mastercam channel.
  • Provide support to employees, partners, customer, resellers, and other users regarding all aspects of the customer portal platform.
  • Work with team members to ensure smooth operation of the platform delivered using WordPress and other standard web-based technologies.
  • Collaborate with departments across the organization to identify and implement strategies to increase the adoption, retention, and total customer experience through the myMastercam platform.
  • Manage third party vendors as needed to support the successful operation of the platform, including third party plugins and contractors.
  • Provides quality control for all customer portal platforms, processes, and project activities.
  • Develop new functionality using standard web technology to enhance the platform.
  • Monitor platform status and report performance metrics to management on a regular basis.
  • Assist management in budgeting for platform needs.
  • May perform other duties, tasks, and unrelated items as needed or directed.Minimum Requirements & Qualifications:
    • 5+ years' experience developing and managing customer facing web sites and/or products.
    • Bachelor's Degree, preferably in Web Development, Web Design, Graphic Design, Information Technology, or related field required; Master's Degree preferred.
    • Experience developing with PHP, HTML, CSS, JavaScript, and WordPress required.
    • Experience creating web-based platforms for international audiences a strong plus.
    • Experience managing large content sets (1,000+ pages) in a web-based environment.
    • Strong analytic capability and knowledge of customer experience principles.
    • The ability to work independently, under minimal direction, managing multiple demands with confidence.
    • The ability to work within the team environment, with prior experience working within a team comprised of remote team members preferred.
    • Exceptional communication skills, verbal and written, and the ability to communicate effectively at all levels. CNC Software, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws. EOE/M/F/Vet/Disabled are encouraged to apply. We are an E-Verify Employer.Visit us on the web at   Follow us on Facebook at  Follow us on Instagram at  Follow us on Twitter at @Mastercam  

Keywords: Cnc Software Inc, New York , WordPress Platform Lead, Other , Roseland, New York

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