Client Success Associate

Company: Maven Clinic
Location: New York
Posted on: May 16, 2022

Job Description:

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven---s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. Recent awards include: Built In NYC Best Place to Work (2022) Built In NYC Best Midsize Companies to Work for (2022) Built In NYC Best Paying Companies (2022) FORTUNE Best Place to Work in Health Care (2021) FORTUNE Best Place to Work in New York (2021) PARENTSWORK Best Places to Work for Parents (2021) ROCK HEALTH Disruptive Founder of the Year (2021) GREAT PLACE TO WORK Certified (2021) FAST COMPANY 1 Most Innovative Company in Health (2020) CB INSIGHTS Digital Health 150 (2020) INTERBRAND Breakthrough Brand (2020) Learn more about the meaningful impact your talents will serve for Maven users by clicking here. Maven is looking for a high energy, passionate, detailed-oriented and experienced Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven---s largest strategic clients with a high level of responsibility and visibility across the team. You will support the Client Success Managers and Directors of the Client Success team through a client---s entire lifecycle (implementation, launch and ongoing relationship management) and develop expertise in client management, reporting, and performance goal management as Maven seeks to build its strategic accounts over time. As a Client Success Associate at Maven, you will: Support the Client Success leads on maintaining high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores, enrollment targets, and book of business growth Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights Assist in project managing of contracting for up-sells and contract amendments Help foster relationships and ensure deeper integration with client---s internal benefits partners and third-party vendors Facilitate day-to-day cross-functional coordination of client activities, including but not limited to eligibility verification, meeting coordination, billing inquiries, client marketing requests, and business operation deliverables Fully understand Maven platform and lead product overview trainings to various client stakeholders, as needed Help identify common strategic team roadblocks and propose solutions for better team efficiency Assist addressing client risks internally based on engagement trends and member feedback Aggregate top client priorities, deliverables, and timelines for strategic clients Track and organize best-in-class client materials and templates produced and share with broader Client Success department We---re looking for you to bring: 1-3 years of experience in client success, account management, sales, project management and/or operations Passion for healthcare, tele-health, and/or start ups Strong interpersonal, verbal, written, and presentation skills; ability to communicate clearly, persuade, and influence internal and external stakeholders Ability to prioritize and manage multiple tasks Helpful experiences and skills (if you don---t have them, you can learn them with us): Experience using tools including Salesforce, Looker (or other data visualization tools); attention to detail and CRM data entry hygiene Project management experience including experience with tools like Asana Background in a healthcare-related field Background in communications or marketing At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits & Perks: These benefits apply to Maven full time employees. Those joining our provider network on a contractual/ 1099 basis are not eligible for the benefits listed below Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That---s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer: Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends Free One Medical membership and access to Spring Health Work from anywhere IN THE WORLD summer You choose where you want to work from all summer, and go. 401(k) match Unlimited paid time off for salaried employees Monthly stipend for your choice of wellness benefits In-office catered breakfast on Tuesday, Wednesday Grubhub lunch program & Thursday happy hours (SF & NYC). One-time stipend to enhance your work from home experience if you're remote, and ongoing $50p/m reimbursement for WFH expenses. A variety of virtual team events such as musical performances, game nights & happy hours 16 weeks parental leave and 1 weeks flexible time upon return $1.5K/mo for 2 months, new parent stipend Annual professional development stipend and access to a personal coach through Maven 1 month paid sabbatical after 5 years Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an mavenclinic.com email address (e.g jsmithmavenclinic.com ). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: securitymavenclinic.com .

Keywords: Maven Clinic, New York , Client Success Associate, Other , New York, New York