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UX Researcher (Remote Friendly)

Company: Mission Lane
Location: New York
Posted on: June 25, 2022

Job Description:

Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?We're looking for a UX Researcher with B2C experience, qualitative and quantitative research skills, and a knack for simplifying complexity to join our Customer Experience Office (CXO).This is a unique opportunity to contribute at a company that's on the verge of becoming the household name in financial products for the 50% of Americans who are not served by traditional financial institutions.The impact you'll make:You'll drive forward our mission of financial inclusion by helping us meet our customers where they are, in order to bring transparency and simplicity to their experiences with our products, and empower them throughout the journey to financial success. Day-to-day, you'll:

  • Dive deep into the needs of current customers and the 100 million+ Americans who are currently underserved, with the aim of building experiences that serve them better
  • Collaborate closely with a team of designers throughout the design process for new products and digital experiences - from understanding customer needs to testing UX, UI, interaction, and visual design
  • Design and execute research plans, collaborating with stakeholders to identify key questions and using the right balance of qualitative and quantitative research methods to uncover key insights
  • Synthesize and document findings for use by a variety of stakeholders within the organization, empowering designers and product partners make informed and customer-centric decisions
  • Monitor our current experiences, leveraging attitudinal and behavioral data to identify key insights and opportunities for improvement You'll thrive in this role if:
    • You've been designing and conducting qualitative UX research for B2C digital products and services for 2+ years.
    • You understand how to monitor and extract actionable insights from attitudinal and behavioral data.
    • You're interested in and/or experienced with financial services or serving underserved communities
    • You're a strong collaborator and communicator.
    • You're great at translating research into actionable artifacts and insights for a variety of stakeholders.
    • You've created impact through building deeper customer understanding.
    • You're curious and an eager to grow.
    • You enjoy being proven wrong if it means you learn something new! You'll get bonus points for:
      • SQL and Tableau experience At Mission Lane, we're looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don't hesitate to reach out.We're committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.
        • Work: An engaging culture with access to training programs and advancement opportunities
        • Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
        • Balance: Generous PTO, flexible schedules, a Calm App subscription, and more. *Benefits may vary by location More about Mission Lane:Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we've rapidly grown to almost 2 million customers.It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn't done. We are actively developing new products designed to meet our customers where they are, according to their needs.We get it - life happens . That's why Mission Lane is hard at work paving a better way forward.Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third-party recruiters.

Keywords: Mission Lane, New York , UX Researcher (Remote Friendly), Other , New York, New York

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