Telephone Operator - Telephone Operators - MSBI - Full Time - Days Days

Company: Mount Sinai Medical Center
Location: New York
Posted on: June 25, 2022

Job Description:

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

* Under general supervision, receives and relays incoming and outgoing telephone calls for the Mount Sinai Medical Center, which includes paging physicians and other Medical Center employees. Handles emergencies such as Team 7000 (Cardiac Arrest) crisis team, and emergency preparedness notification. Provides directory information to inquiries and transfer calls as appropriate.

Duties and Responsibilities:

1. Operate switchboard and route incoming calls to appropriate departments.

2. Initiates all emergency calls including Team 7000, Fire Alert and Message One Notifications.

3. Provides specific directory information to internal and external inquiries as required in accordance with policy and procedures pertaining to the disclosure of directory information.

4. Operation of the page position. Including completion of Evening/Weekend On-Call Physician Sign-In form.

Requirements:

* Must have over 2 years of customer service or call center experience.

High School Diploma or equivalent.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

* Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
* Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
* Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled

Keywords: Mount Sinai Medical Center, New York , Telephone Operator - Telephone Operators - MSBI - Full Time - Days Days, Other , New York, New York