Desktop Support (BlackRock)

Company: Stefanini
Location: New York
Posted on: June 25, 2022

Job Description:

Onsite Deskside Technician llIn this position, you will focus on solving our clients Technical issues and requests by supporting integrated equipment. You will work onsite with our client as a Stefanini Employee, You will also be dispatched to assist users at their desks, offices, conference rooms, etc. Reporting directly to The Lead, the Technician's prime function is to provide technical face to face or remotely and maintain accurate deskside hardware inventory. The position involves a high degree of exposure, working sometimes with executive management and managing directors of the firm to provide the services listed below.What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assignedJob Requirements:What do you need to succeed?
• Excellent proven track record supporting clients in a financial environment
• Experience with Financial Applications Bloomberg, FactSet, Aladdin ECT.
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability and willingness to learn new technologies
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks
• Experience in supporting VIP's and Executive clients - Providing a "Best Customer Experience"
• Excellent and professional communication skills both verbal and written
• Excellent history of responding to service requests and trouble incidents
• Excellent verbal and written communication skills
• Solid documentation skills
• Ability to complete assignments with minimal supervision
• Ability to search internally/externally for support information
• Team and customer-oriented attitude
• Excellent attendance and schedule adherence history
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the taskWhat you'll get
• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different
• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision makingOnly fully vaccinated candidates will be considered. This is a requirement to work in our client's facility. Dress Code: Business casual

Keywords: Stefanini, New York , Desktop Support (BlackRock), Other , New York, New York