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ServiceNow Administrator

Company: MetroPlus Health Plan
Location: New York
Posted on: August 7, 2022

Job Description:

Empower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health + HospitalsMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealthhas been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.Position Overview The ServiceNow Administrator will play a significant role in the team responsible for handling day-to-day operations of the ServiceNow platform, to ensure the platform runs appropriately and effectively. Job Description

  • Support MetroPlusHealth s ServiceNow platform
  • Collaborate with ServiceNow development team for task assignment and delegation
  • Perform daily maintenance and issue resolution a.k.a. keep the lights on ( KTLO )
  • Coordinate daily ServiceNow ticket requests
  • Support implemented and proposed solutions on the ServiceNow platform
  • Work with other teams and departments as required
  • Attend meetings with managers and SMEs regarding process plans, functionality, and business processes
  • Perform and assist with any other functions as required by the manager, including special projectsMinimum Qualifications
    • A Baccalaureate Degree from an accredited college or university; and
    • Five (5) years of experience in an enterprise IT environment; or
    • A satisfactory equivalent combination of training, education, and experienceProfessional Comptencies
      • Customer-focused
      • Logical, analytical, and organized
      • Strong written and oral communication skills
      • Strong experience with administering ServiceNow Associated topics: bacteria, cytometry, health, healthcare, histologist, immunoassay, immunohematology, medicine, nutritionist, toxicologist

Keywords: MetroPlus Health Plan, New York , ServiceNow Administrator, Other , New York, New York

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