Outbound Call Center Representative (15 an Hour)
Company: Maplecrest Ford Lincoln
Location: Vauxhall
Posted on: August 7, 2022
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Job Description:
Job Description BUSY Dealership in search of hard-working driven
individuals ready to make BIG MONEY We are different than any other
Call Center because of our will to WIN and be 1.if you want to grow
within a company be successful this is the opportunity for you.
Maplecrest Ford Lincoln is looking for a customer service
representative to join our team in our [Vauxhall] office. This
person will drive customer satisfaction by fielding inquiries,
addressing pain points, and maintaining extensive product
knowledge. The ideal candidate has a customer-first mindset and
aims to deliver high-quality service in every customer interaction.
Responsibilities: Manage inbound customer communications - Answer
incoming calls and emails to address customer questions, requests
and issues. Schedule appointments and maintain a consistent average
Consult on customer success - Advise customers on how to
successfully leverage the product/service based on their unique
needs. Maintain working product knowledge - Act as a product expert
to ensure the information given to customers is accurate,
up-to-date, and strategic. Track interactions in CRM - Record
customers interactions in the internal system for cross-functional
awareness and relationship development. Requirements: Excellent
written and verbal communication skills Ability to address
complaints and issues with effective solutions and a positive
attitude Passion for delighting customers with above and beyond
service Excellent time-management and prioritization skills
Familiarity with CRM system HUSTLE and DRIVE Equal Employment
Opportunity Maplecrest Ford Lincoln does not discriminate in
employment opportunities or practices on the basis of race, color,
religion, sex, national origin, age, disability or any other
characteristic protected by law. In order to provide equal
employment and advancement opportunities to all individuals,
employment decisions at Maplecrest Ford Lincoln will be based on
merit, qualifications and abilities. Job Description The statements
included in the job description are intended to outline the general
nature and level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list
of all responsibilities, duties, and skills. All personnel may be
required to perform duties outside of their normal responsibilities
from time to time, as needed Powered by JazzHR 3HD3HbB0CM
Keywords: Maplecrest Ford Lincoln, New York , Outbound Call Center Representative (15 an Hour), Other , Vauxhall, New York
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