Head of Client Services

Company: Pagaya
Location: New York
Posted on: August 7, 2022

Job Description:

About Pagaya Shape the Future of FinancePagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers. Pagaya powers a leading artificial intelligence network that enables banks, fintechs, merchants, lenders, and other B2C businesses to provide their customers with greater access to financial services. We help partners grow their customer base while managing risk, all with a seamless customer experience. Pagaya's network enables our partners' customers access to credit across Auto, Credit Card, Personal loans, and Point of Sale markets. We are also developing products in insurance, real estate, and more. Our network is fully automated and operating at scale - with the support of the Pagaya network, our partners have processed millions of applications, with a new application typically analyzed every second. Let's create better outcomes together!About the Role The Head of Client Services is a key leadership role at Pagaya Investments. A successful candidate will join our organization to build and run a team that will manage the client journey from end-to-end for investors in Pagaya's funds. They will act as the single point of contact helping investors navigate Pagaya and will operate as a strategic partner to build and maintain some of Pagaya's most important relationships. They will design and implement the strategy, operations, and team necessary to ensure a best-in-class client experience from onboarding to client communication to ongoing client engagement. Responsibilities Design, build, and run a complete client engagement strategy and team Manage the complete client journey from onboarding to ongoing strategic partnership Ensure Pagaya's clients have an excellent single point of contact Act as a thought leader and strategic partner to Pagaya's founders on best practices for client management Ensure timely and actionable reports, research, and communications that enable strategic engagement with Pagaya's clients Requirements Knowledge of the alternative investment universe with an emphasis on credit 10+ years of experience as a client facing leader at a premier asset management firm Demonstrated track record of building and scaling client facing teams Experience covering a wide array of client types with an emphasis on institutions Experience in a rapid growth environment is a plus Our Team Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv. We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community. Join a team of builders who are working every day to enable better outcomes for our partners and their customers. Our Values Our values are at the heart of everything we do. We believe great solutions are built through a great community. Continuous Learning : It's okay to not know something yet, but have the desire to grow and improve. Win for all: We exist to make sure all participants in the system win, which in turn helps Pagaya win. Debate and commit: Share openly, question respectfully, and once a decision is made, commit to it fully. The Pagaya way: Break systems down to their most foundational element, and rebuild them unique to Pagaya. More than just a job We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.

Keywords: Pagaya, New York , Head of Client Services, Other , New York, New York