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Customer Service Representative

Company: Citarella Gourmet Market
Location: New York
Posted on: August 7, 2022

Job Description:

Since 1912, Citarella has been a part of New York. Our name is synonymous with freshness, quality and value. In a city that offers overwhelming variety, we proudly offer the largest selection of fresh seafood & aged prime meats along with prepared foods and gourmet groceries. While growing, we have maintained our commitment to providing the best quality, value and service.Are you hospitality driven? Do you have a passion for quality, fresh foods and the finest specialty products? Have you worked in the F&B industry before? If so, we are looking for people like you to join our CUSTOMER SALES TEAM at Citarella! Customer Sales Representatives are Citarella s front-line team responsible for receiving, managing, and directing all incoming telephone calls while providing the highest quality guest experience to each and every caller. Candidates must have prior food-related experience and a functional ability to speak to the quality of our products and ingredients with sophistication.Minimum Qualifications:1-3 years prior experience in a customer service and/or administrative roleMUST have prior food-related work experience (restaurants/markets)Must have outstanding telephone demeanor and communication skillsMust be able to manage high call volume orders under high pressure in a fast-paced environment.Excellent interpersonal skills and ability to interact with customers, associates and management in a professional and efficient mannerAbility to manage any complaints in a kind mannerProficient in data entry and have strong computer skillsExcellent organizational skills and ability to multi-taskAbility to quickly learn our products and processesMust be able to work in both independently and in a team environmentFlexible schedule including weekends and holidaysSome of the responsibilities of our Customer Sales Representatives include:Manage and provide superior customer service on every call: take orders, tactfully listen to and resolve customer complaints, inquiries, price and product availability and maximizing sales/profits.Provide support and clear communication with Store Team Members, Managers, etc. pertaining to customer orders and inquiries via email/phone.Properly document of all communication between caller and representative.Serve as a resource of product knowledge to customers and answer/direct calls as neededPerform additional duties as requiredIN RETURN, WE OFFERCompetitive Wages, Medical/Dental /Vision benefits, Company Sponsored Life Insurance, Flexible Spending Accounts, Employee Discounts, Paid Time Off, 401k Retirement Savings Plan with Company Match.Citarella is an Equal Opportunity Employer (EOE)

Keywords: Citarella Gourmet Market, New York , Customer Service Representative, Other , New York, New York

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