Sr. Service Catalog SME

Company: Capgemini
Location: New York
Posted on: August 7, 2022

Job Description:

**About Capgemini**Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of 17billion.**About Infrastructure Services:**The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.Visit us at www.capgemini.com . People matter, results count.**Sr. Service Catalog SME****Role Overview:**The Sr. Service Catalog SME is a key member of the team, leading the team, assisting the lead, or working independently. This person will lead or work independently designing, developing, and implementing deliverables conducting research and performing analysis. The Sr. Service Catalog SME focuses on all the ITIL service management lifecycle stages and several its processes within an outsourcing bid, consulting assignment or an implementation. They will be responsible for aspects of the overall delivery.**Responsibilities:**+ Undertake consulting work including Information Technology (IT) service and governance reviews and health checks, service audit, benchmarking, trend analysis, Total Cost of Ownership (TCO), compliance reviews and service design solutions to address service issues to both prospects & customers.+ Provides leadership and participates in implementing new requirements on the Now platform regarding ITSM Processes and ServiceNow.+ Contributes to Pre-Sales by assisting in the pre-qualification process and with due diligence.+ During implementations:+ Assists with the discovery process+ Oversees specific/multiple work streams including managing resources and budgets; ensures ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon+ Ensures any related Service Integration for services by multiple service towers and providers is in place+ Supports and delivers to the standard transition project model+ Leads the Platform Support Team in implementation of technical good practices, policies, and procedures+ Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap+ Provides architectural controls and analysis of impacts for new requirements+ Provides service management expertise including training, mentoring, & staff augmentation.+ Builds customer relationships by delivering above client expectations on assigned deliverables and accounts for proactively identifying & winning add on work and identifying cross sales leads.+ Stays current on ServiceNow products and applicable integrated technologies.**Skills Required:**+ Facilitation and interpersonal skills with strong verbal and writing skills to effectively communicate plus analytical skills+ Project management skills to ensure all deliverables with experience of working to budgets/forecasting+ Operational management/service delivery experience+ Awareness of several Service Management tools (e.g., ServiceNow)+ Experience of designing, developing, and/or implementing ITIL aligned processes+ Regulatory Compliance Awareness including ISO 20000, GDPR, Sarbanes Oxley (SOX) and Food and Drug Administration (FDA) compliance**Certifications:**+ ITIL certified+ ITIL V4 preferred+ ServiceNow CSM (Certified Service Management) Certification (Must Have)+ Prince 2 practitioner certified (desirable)+ COBITYeriSMIT4IT, Lean IT (desirable)**What we offer:**Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law**Job:** _Infrastructure_**Organization:** _CIS US P_**Title:** _Sr. Service Catalog SME_**Location:** _NY-New York_**Requisition ID:** _066352_

Keywords: Capgemini, New York , Sr. Service Catalog SME, Other , New York, New York