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Queue/Support Travel Advisor University Travel (Re

Location: Roseland
Posted on: August 7, 2022

Job Description:

Job DescriptionThe primary responsibility for this position is for Faculty Travel for Universities as well as University only business to include Athletic Travel, Study Abroad and Recreational Sports.Provide support for above, as well as travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. III. RESPONSIBILITIES AND DUTIES

  • Monitor assigned queues and tasks throughout the work day to ensure reservations and tasks are accurate and complete. Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift.
  • Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
  • Understanding of international travel, including fares and pricing, available resources and travel documentation requirements. 35-49% of air bookings should be international.
  • Be consultative with customer, adhering to organization's Travel Policy guidelines.
  • Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.
  • Assist customers with various needs, such as travel changes and special requests, including any necessary problem solving.
  • Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
  • Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions. Escalate to leadership for guidance when necessary.
  • Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
  • Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
  • Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.
  • Create and update passenger profiles to properly service each traveler.
  • Collect payment from customer for travel services according to Client's Travel Policy and CTM Policy and Procedures.
  • Read daily briefings and industry announcements to keep abreast of industry developments.
  • Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
  • Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. BARTT, Online Booking Tool, Quality, Banx, etc.)
  • Maintain productivity goals as set by leadership.
  • Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service.
  • Develop supportive relationships with clients and demonstrate superior customer service.
  • If participating in CTM's mentoring program, responsible for coaching and mentoring other travel counselors in their career development.
  • Must maintain good attendance record.
  • Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong interpersonal skills and capability to work effectively with all levels.
  • Demonstrates professionalism and skills to maintain positive image.
  • High level of accuracy and attention to detail.
  • Ability to keep confidential any information, observations, or viewpoints regarding business matters.
  • High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
  • Working knowledge of technology and PC literacy.
  • Strong ability to prioritize and multi-task.
  • Geography knowledge. V. EDUCATION AND EXPERIENCE
  • High School Diploma or equivalent is required.
  • Post-Secondary Education in Travel and Tourism.
  • For external applicants this position requires at least 2 years travel counselor experience or equivalent travel industry experience.
  • Knowledge around the Fly America Act and Grant Travel, a PLUS
  • Expert Proficiency on Sabre GDS

Keywords: CORPORATE TRAVEL MANAGEMENT NORTH AMERICA INC, New York , Queue/Support Travel Advisor University Travel (Re, Other , Roseland, New York

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