SERVICE DESIGNER
Company: RCI Technologies, Inc
Location: New York
Posted on: August 7, 2022
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Job Description:
SERVICE DESIGNER RCI Technologies is Woman owned Minority
Information Technology firm with over 40 years of service to the
Public Sector. With over 100 consultants currently on assignment at
various NYC agencies, RCI offers long term stability and a career
path matching your needs. RCI offers an excellent pay and benefits
package for W2 employees, including Vacation, 401(k) and
insurances. We will consider Corp. to Corp. candidates from
screened and approved partners. Our client is located in NYC and
you would be part of a leading-edge multi- year project to assist
in developing, preparing documents and the general design of
solutions.SCOPE OF SERVICES The Service Designer will work with
other City and vendor Service Designers, UX Designers, the Product
Manager, and Software Developers to scope and conduct user research
around assigned problem spaces in order to acquire a deep
understanding of problems faced by users (both inside and outside
government), synthesize that understanding, and produce
comprehensive reports, current and future state blueprints, journey
maps, and other artefacts to properly share the problems,
understandings, and suggested solution paths with City
staff.TASKS:- Own user research and service design research for a
problem space- Prepare and/or coordinate all documentation, plans,
consent forms, recruitment and other preparation activities needed
to successfully conduct user research and service design research-
Conduct 1:1 and group user research sessions, including leading
interviews, note taking, and other activities related to user
research sessions, following all City-required standards and
policies- Create synthesis documents, reports, and design artefacts
such as service blueprints, user journey maps, etc. as needed to
adequately portray and communicate the learnings from user
research.MANDATORY SKILLS/EXPERIENCE At least 4 years of experience
in user research, service design and/or UX design (or related
fields) during which time candidate had demonstrated experience
independently planning, recruiting for, conducting, and
synthesizing user research sessions and/or service design efforts
Deep understanding of service design principles, practices, and
methods Understanding of user research principles and benefits
Understanding of product development methodology, frameworks, and
principles Some skill in UX software including Figma Data and
evidence-driven decision making Some knowledge of modern
technology, including cloud technology, architecture, agile
delivery methods and software practices Ability to guide design
decisions in complex service areas, helping stakeholder see
opportunities and leading process change and plotting a path
forward Ability to understand technical complexity and risks, run
collaborative design activities, influence senior leaders and
others. Ability to help services build and deliver on
transformation vision Ability to manage risk, and explain the
trade-off between complex risk factors to find simple ways forward
Ability to facilitate and guide services, make decisions, and plot
the path forward. Ability to prototype in different ways: on paper,
in static code or in conversation Ability to build clear
visualizations of service and user journeys to help teams plan and
prioritize work, working alongside a Product Manager Able to build
great relationships with a wide range of disciplines Relentless
user focus, with the ability to contribute to user research and the
translation of user feedback into design decisions Extensive
experience planning, designing, and delivering user research in the
context of product and service design Nuanced understanding of
diversity, equity, inclusion, and accessibility in the context of
digital service design Experience working in multidisciplinary
teams to design and build services and improve existing service
delivery Experience delivering prototype interactions against time
constraints to help unlock creative thinking in a team Experience
of managing service design projects and programs in large
organizations Experience of facilitating cross-organizational work,
helping disparate parts of an organization to map and understand
its interdependencies Proven experience of building positive
relationships with a range of both internal and external
stakeholders Experience leading design crits and community
sessions. Candidate MUST have an online portfolio and provide a
link as part of the submission package (in the body of the resume
preferred). - provided by Dice
Keywords: RCI Technologies, Inc, New York , SERVICE DESIGNER, Other , New York, New York
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