Technology Service Partner
Company: Kantar Group Limited
Location: New York
Posted on: August 7, 2022
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Job Description:
We go beyond the obvious, using intelligence, passion and
creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply... Job
Details Kantar is the world's leading marketing data and analytics
company. We have a complete, unique, and rounded understanding of
how people think, feel and act; globally and locally in over 90
markets. By combining the deep expertise of our people, our data
resources and benchmarks and our innovative analytics and
technology, we help our clients understand people and inspire
growth. Kantar is undergoing the largest Tech transformation our
$7.5bn business has seen, allowing us to become a leading global
Data / Analytics powerhouse, suppling giants such as Google and
Unilever with innovative insights into the behaviour of their
customers. Since being acquired by Bain Capital in December 2019 we
have been mapping out how to realise this vision, by expanding,
upgrading, and evolving our Tech Platforms and Infrastructure. We
are Cloud Native (Azure) and are modernising and integrating all
our tech stacks to allow us to provide a swifter and more automated
response to our client's needs. For this we need some of the best
minds in Tech and DevOps to help us solve problems for the long
term, with the freedom to take measured risk with innovative
solutions. From the top down, our global tech community is truly
collaborative and supportive, with excellent training resources to
ensure you are coached and guided to improve your skills, so you
continue to grow as we do. Technology Service Partner - New York,
NY This is an exciting opportunity to join the Kantar Technology
team! The Technology Service Partner is the face of IT for Kantar
and holds end to end accountability for all IT services within the
North America region which is one of Kantar largest markets
globally. This job requires the candidate to be able to travel and
support multiple sites either as part of the day job or for
specific projects. Working as a trusted advisor, the Technology
Service Partner will lead operational and strategic interactions
with the business aligning IT and facilitating delivery of
technology services and solutions to support the achievement of
business outcomes. Under Bain Capital's new ownership, Kantar wants
to own the strategy and delivery of comprehensive IT service, to
improve reactive support and proactive service performance
management, to deliver the tools our employees need to do their
jobs and service our clients. Kantar, backed by Bain Capital, is
the world's leading data, insights and consulting company. We
understand more about how people think, feel, shop, share, vote and
view than anyone else. Combining our expertise in human
understanding with advanced technologies, Kantar's 30,000 people
help the world's leading organisations succeed and grow. KEY
OUTCOMES Stakeholder relationship management with all levels of the
business Voice of the business into Technology Services
organisation including helping to articulate business requirements
into the technology team Face of the Technology Services
organisation, signposting the business into how to consume
technical services provided Act as the lead point of contact and
escalations for IT within the region Owns the local technology
relationship and communication with senior stakeholders (board
level) Liaises between local business and global technology service
providers (Kantar/3rd parties) Proactively contributes to the
future direction of IT business processes, technology strategy and
investments in technology within the local country/region To
understand and manage the local IT landscape i.e. key applications,
assets, infrastructure, and services - know where there are
problems / challenges and work with the global technology team to
prioritise necessary developments Continuously explore
opportunities to improve on IT service delivery, cost reduction and
improved business outcomes Conduct service reviews with operating
companies to report on service performance and ensure risks and
issues arising from IT service are well managed CAPABILITIES
Ability to work effectively within a global matrix organization,
build and maintain relationships at all levels (incl. Board and
senior management), and build consensus across functions. Senior
stakeholder management experience Good communication skills,
written and verbal. Can translate technical terms and concepts into
business-oriented language and vice versa. Strong empathic approach
to customer service, builds trust and confidence in relationships.
A demonstrable ability to lead individuals and teams through
complex change Commercial awareness and appreciation of business
imperatives. Experience, gravitas, and professionalism to engage
and influence at the Executive level Strong customer facing and
communication skills, in particular the ability to gain respect and
confidence of senior partners within Kantar business Extensive
knowledge of ITIL framework and its practical application to
Service Management. Track coordinating delivering of integrated
portfolios of IT products and services on a large scale. Completer
/ finisher mentality - has a strong track record of delivery, has
attention to detail, is organised and demonstrates excellent time
management skills Good commercial insight with a comprehensive
appreciation of how technology can enable positive business change
Vendor management experience Benefits We provide a comprehensive,
highly competitive benefits package, including Medical plans with
comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA Dental, Vision and benefits to cover
unique healthcare needs Wellness Program 401k with matching Tuition
Reimbursement, Commuter benefits Unlimited PTO At Kantar we have an
integrated way of rewarding our people based around a simple, clear
and consistent set of principles. Our approach helps to ensure we
are market competitive and to support a pay for performance
culture, where your reward and career progression opportunities are
linked to what you deliver. We go beyond the obvious, using
intelligence, passion and creativity to inspire new thinking and
shape the world we live in. Apply for a career that's out of the
ordinary and join us. We want to create an equality of opportunity
in a fair and supportive working environment where people feel
included, accepted, and are allowed to flourish in a space where
their mental health and wellbeing is taken into consideration. We
want to create a more diverse community to expand our talent pool,
be locally representative, drive diversity of thinking and better
commercial outcomes. At Kantar, the diversity of our employees
provides a richer environment for our employees and broader depth
and breadth of thinking for our clients. Kantar is committed to
inclusion and diversity; therefore, we welcome applications from
all sections of society and do not discriminate on the basis of
age, race, religion, gender, pregnancy, sexual orientation, gender
identity, disability, marital status or any other legally protected
characteristics. PRIVACY DISCLOSURE: Please note that by applying
to this opportunity you consent to the personal data you provide to
us to be processed and retained by The Kantar Group Limited
("Kantar"). Your details will be kept on our Internal ATS
(Applicant Tracking System) for as long as is necessary for the
purposes of recruitment, which may include your details being
shared with the hiring manager. The salary range for this role in
New York is $76,100 - $126,800. Your final base salary will be
determined based on several factors which may include but are not
limited to location, work experience, skills, knowledge, education
and/or certifications. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability. #FutureKantarStars #KantarMogul
Location New York, World Trade CenterUnited States of America
Kantar Rewards Statement At Kantar we have an integrated way of
rewarding our people based around a simple, clear and consistent
set of principles. Our approach helps to ensure we are market
competitive and also to support a pay for performance culture,
where your reward and career progression opportunities are linked
to what you deliver. We go beyond the obvious, using intelligence,
passion and creativity to inspire new thinking and shape the world
we live in. Apply for a career that's out of the ordinary and join
us. We want to create an equality of opportunity in a fair and
supportive working environment where people feel included, accepted
and are allowed to flourish in a space where their mental health
and well being is taken into consideration. We want to create a
more diverse community to expand our talent pool, be locally
representative, drive diversity of thinking and better commercial
outcomes. Kantar is the world's leading data, insights and
consulting company. We understand more about how people think,
feel, shop, share, vote and view than anyone else. Combining our
expertise in human understanding with advanced technologies,
Kantar's 30,000 people help the world's leading organisations
succeed and grow.
Keywords: Kantar Group Limited, New York , Technology Service Partner, Other , New York, New York
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