IT Senior Regional Technical Services

Company: myGwork
Location: Parsippany
Posted on: August 7, 2022

Job Description:

Provides project management and technical support of America's retail operations. - This includes budgeting, organizing, and delivering technology in support of new locations, renovations, and relocations. - Ideal candidate has a solid technical background, including Cisco routing and switching technologies, and must be adaptable to new environments. - This role will also manage & engage outside vendors to ensure that all IT standards are being met & implemented. - Relationship management is a key component to this role. - Responsible for providing support service delivery which includes incident, problem, and change management to facilitate project and support initiatives.

Due to the nature of our responsibilities, travel and working outside of normal business hours and on weekends may be necessary.

Responsibilities:

Oversee the delivery of Infrastructure technology including regional equipment upgrade programs related to but not limited to the delivery of:

Network Router, Switches and Firewalls

Retail Servers and Appliances

Point of Sale systems

PC hardware\Printer

Telephone Systems

New Technologies and Applications

Oversee the procurement, staging & implementation, and change process for all retail technology including new store sites, expansions, and relocations. This includes but is not limited to:

Requirements gathering, documentation and Communications

Tracking project schedules, managing budgets and invoices

Technology procurement, staging, and installation at the location

Release and Change Management

Vendor management and execution

Coordinate with cross-functional departments on the planning and execution of project work and service delivery through the America's region. Through partnership with engineering and application teams, facilitate the delivery and execution of portfolio standards.

Provide escalation support through the oversight of open incident and problem tickets. - This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors.

Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs.

Qualifications:

6+ years of experience in project and/or IT support & services function including project activities

2+ years of experience with Network Administration including Cisco\Meraki

Ability to build and maintain business partnerships

Ability to approach technical challenges from a business perspective

Ability to perform basic financial analysis

Strong analytical and problem-solving skills

Strong project management and planning skills

Highly self-motivated and able to work with little day to day supervision

Strong interpersonal, written and oral communication skills, with focus on attention to detail.

Preferred:

Bachelor's degree in IT or equivalent certifications

Experience with Cisco/Meraki Switching, Routing, Wireless

Circuit installation (Internet/DIA/Broadband)

IP addressing (Subnetting and assignment)

Mid-level cabling

Strong presentation skills

Experience with Windows 10, Office Suite including O365.

Experience with Virtualization technology (VMWARE, HYPER-V)

Experience with Active Directory and User\Endpoint Management Administration

Experience with Printer Management

This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, New York , IT Senior Regional Technical Services, Other , Parsippany, New York