IT Senior Regional Technical Services
Company: myGwork
Location: Parsippany
Posted on: August 7, 2022
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Job Description:
Provides project management and technical support of America's
retail operations. - This includes budgeting, organizing, and
delivering technology in support of new locations, renovations, and
relocations. - Ideal candidate has a solid technical background,
including Cisco routing and switching technologies, and must be
adaptable to new environments. - This role will also manage &
engage outside vendors to ensure that all IT standards are being
met & implemented. - Relationship management is a key component to
this role. - Responsible for providing support service delivery
which includes incident, problem, and change management to
facilitate project and support initiatives.
Due to the nature of our responsibilities, travel and working
outside of normal business hours and on weekends may be
necessary.
Responsibilities:
Oversee the delivery of Infrastructure technology including
regional equipment upgrade programs related to but not limited to
the delivery of:
Network Router, Switches and Firewalls
Retail Servers and Appliances
Point of Sale systems
PC hardware\Printer
Telephone Systems
New Technologies and Applications
Oversee the procurement, staging & implementation, and change
process for all retail technology including new store sites,
expansions, and relocations. This includes but is not limited
to:
Requirements gathering, documentation and Communications
Tracking project schedules, managing budgets and invoices
Technology procurement, staging, and installation at the
location
Release and Change Management
Vendor management and execution
Coordinate with cross-functional departments on the planning and
execution of project work and service delivery through the
America's region. Through partnership with engineering and
application teams, facilitate the delivery and execution of
portfolio standards.
Provide escalation support through the oversight of open incident
and problem tickets. - This includes but is not limited to either
resolving the open issue themselves or escalating and coordinating
with appropriate IT teams and vendors.
Create & maintain documentation repository with IT standards for
implementation and usage across the Information Technology
Department in the form of ServiceNow Knowledge Articles and
SOPs.
Qualifications:
6+ years of experience in project and/or IT support & services
function including project activities
2+ years of experience with Network Administration including
Cisco\Meraki
Ability to build and maintain business partnerships
Ability to approach technical challenges from a business
perspective
Ability to perform basic financial analysis
Strong analytical and problem-solving skills
Strong project management and planning skills
Highly self-motivated and able to work with little day to day
supervision
Strong interpersonal, written and oral communication skills, with
focus on attention to detail.
Preferred:
Bachelor's degree in IT or equivalent certifications
Experience with Cisco/Meraki Switching, Routing, Wireless
Circuit installation (Internet/DIA/Broadband)
IP addressing (Subnetting and assignment)
Mid-level cabling
Strong presentation skills
Experience with Windows 10, Office Suite including O365.
Experience with Virtualization technology (VMWARE, HYPER-V)
Experience with Active Directory and User\Endpoint Management
Administration
Experience with Printer Management
This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+
professionals,
students, inclusive employers & anyone who believes in workplace
equality.
Keywords: myGwork, New York , IT Senior Regional Technical Services, Other , Parsippany, New York
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