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Head of Digital Workplace Services

Company: Societe Generale
Location: New York
Posted on: August 7, 2022

Job Description:

Manager of DWS at SGAOS as part of the Global Technical Services organization ("GTS"). GTS provides Infrastructure Support, Engineering, Project Management and Administration for all SG staff and applications worldwide. The GTS Markets organization is dedicated to providing this support to the investment banking organizations within the SG Group. This department has a presence in seven main locations: Paris / Nantes / London / New York / Asia / Bangalore and the most recent one in Montreal. GTS covers and manages all the technical operations of infrastructure where the main domains are: Market Data, Servers, Middleware, Database, Storage, Network, Desktop Engineering and Support.

Responsible for all IT End User Services functions for the Americas, including User Support, Virtualization /Desktop Services, Core and Packaging services, Desktop engineering, Messaging & collaboration services, Unified communications services ( IP Telephony, Trading Telephony (IPC Etrali) and Skype Telephony), Architecture & Projects and User's change management for Americas : USA, Canada and LATAM

Teams in charge of leading and delivering projects related to Desktops and Messaging for Americas users (35000+ users), spread between NY, Chicago, Canada and Brazil, Video and communication services including Trading telephony systems, IP Telephony and Audio video solutions.

Management of project's portfolio in link with technologies such as Citrix, VMWare, Microsoft products, Trading Telephony technology, Network.

End User Support - oversee and direct the day-to-day support of all desktop systems ranging from front office trading to all support functions within the Americas ("AMER") regions. This includes performing all ordering and delivery of desktop equipment and peripherals. In charge of the managerial responsibility of improving the user facing IT systems by providing feedback to the DWS engineering and project teams.

Desktop and Virtualization Services - This team provides the strategy, engineering and delivery of desktop solutions for all staff including VDI, Citrix and software delivery. oversee the creation and maintenance of current and future desktop infrastructure services with its associated documentation (escalation procedures, best practices, support, and training on products and services).

Core & Packaging Services - The team in Americas is to manage, administer and handle change in Production for WW Active Directory, Data Management, Account Management.

Mail and Collaborative Services - oversees the creation and maintenance of current and future messaging and collaborative infrastructure services with its associated documentation (escalation procedures, best practices, support, and training on SG MCS products and services). Lastly, trading telephony , IP telephony and Teams telephony are part of this service

Architecture and Security - The team oversees the definition of the technical architecture for the digital workplace solution (e.g. secure file sharing). The team is also managing the deployment and maintenance of our digital workplace cybersecurity solutions (e.g Symantec)

Profile required


* IT management
* Desktop environment
* Clear and factual communication skills

Technical Skills & Knowledge:

* MS Technologies knowledge

Qualifications (Experience, Education, Languages):

* English, French optional
* Master Degree
* At least 10 Years of experience in IT Management

Supervision Duties:

* Oversees the following teams: Desktop and Virtualization Services and Mail and Collaborative Services
* Staff according to plan.
* Follow global infrastructure policies, services and standards.
* Define and follow team objectives along with the AMER CTO.
* Manage budget and finance with the help of the COO.
* Manage priorities of the team, in coordination with AMER and Paris GTS Management teams.
* Ensure a good work environment, with a good team spirit and collaborations intra and inter teams.
* Be proactive and innovative along with the AMER CTO and Paris Global CTO.
* Define and provide regular KPIs that provide transparency of the activity to management
* Empower team members for efficiency purposes.
* Define and follow team objectives along with the AMER CTO.
* Ensure a good quality of service according to plan, KPIs and SLAs.
* Enforce discipline around best practices, guidelines and standards.
* Define training plans to keep a good skills level on the teams.
* Escalate issues promptly to senior management.
* The DWS Manager has discretionary authority to make hiring and firing decisions with respect to their staff, as well as to recommend salary increases, bonuses, promotions, reassignments and transfers. In addition, they will regularly evaluate their staff's professional performance against pre-determined goals and objectives.

Business insight

Digital Workplace Service (DWS) defines, implements and executes the guidance implemented in workstations, while delivering and executing services to users (fixed or mobile workstations, printers, fixed and mobile telephony, tablets, communication and videoconferencing ). It also manages the technical infrastructure associated with the user workstation such as technical directories and file services.

Employees should understand the institution's approach to risk management and their respective roles in supporting a strong risk culture, as outlined in the SGUS Operations Enterprise Risk Management Framework.

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000H3W


Starting date: 2022/07/25

Publication date: 2022/05/27

Keywords: Societe Generale, New York , Head of Digital Workplace Services, Other , New York, New York

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