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Senior Systems Operations Engineer

Company: Wells Fargo
Location: Summit
Posted on: August 7, 2022

Job Description:

About this role:Wells Fargo is seeking a Senior Systems Operations Engineer. Learn more about the career areas and lines of business at In this role, you will:

  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Execute incident, problem, change and release management across a wide range of applications and technologies
  • Drive remediation activities, run incident bridges, and provide status on active issues
  • Drive root cause identification and preventative actions
  • Effectively multi-task across a wide range of activities
  • Communicate effectively (both verbal and written) with application development teams, business partners, end users, and direct leadership
  • Work with vendors and vendor products to troubleshoot issues
  • Identify gaps and single points of failure in current technology process or design
  • Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
  • Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
  • Identify and develop automation for repetitive tasks
  • Ensure quality, security and compliance requirements are met for supported area
  • Execute daily maintenance tasks and proactive review of the production environment
  • Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester Required Qualifications, US:
    • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 4+ years of systems support analysis experience demonstrated through work or military experience
    • 4+ years Linux administration experience
    • 4+ years Windows administration experience
    • 3+ year's experience supporting Aternity, Thousand eyes, ITRS Geneos, AppDynamics, and Splunk
    • 3+ years of experience working in managed services as demonstrated through work, military, or education Desired Qualifications:
      • 5+ years of application production support experience
      • 3+ years of relational database experience
      • 3+ years of SQL experience
      • Experience working in an Agile methodology
      • Experience working in a Site Reliability Engineering methodology
      • Experience programing with Python
      • Experience supporting Cloud based applications
      • Experience supporting an enterprise-level environment
      • Ability to interact with all levels of an organization; including management
      • Strong team or technical leadership experience
      • Strong verbal, written, and interpersonal communication skills
      • Outstanding problem solving and decision making skills
      • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
      • Ability to work effectively in a team environment
      • Ability to manage initiatives involving process improvements
      • A BS/BA degree or higher in science or technology Job Expectations:
        • Will require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore teams.
        • Ability to work outside of regular business hours Internal Job We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, New York , Senior Systems Operations Engineer, Other , Summit, New York

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