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Content Strategist

Company: Fiserv
Location: Short Hills
Posted on: August 7, 2022

Job Description:

**Join the Design Experience Office (DXO) and help design the future of digital banking!**DXO is dedicated to creating a culture of human first thinking for Fiserv. It fosters organizational adoption of human-centric research and problem-solving approaches that deliver better, more consistent, practices to create real value and increase satisfaction for our customers. This is a team made up of people who love to build products that have a positive impact on the financial livelihood of our clients lives each day.As a Content Strategist, you will have the opportunity to work with UX designers and researchers, product managers, engineers and data scientists in the Design Experience Office (DXO) to best support the customer in their end-to-end banking experience. In this role, you will use your understanding of UX design principles and Information Architecture best practices to simplify complex concepts into digestible, user-friendly content. You will work lockstep with the UX designers. You will be responsible for developing and evolving content standards, content and messaging strategies, best practices and processes. You will also help align the content strategy across all channels to drive business value and support an optimal digital experience for the customer.**If you are a Content Strategist and are looking to make a significant market impact, then we want you to join our team!**You will:+ Collaborate with User Experience and User Research to evolve the user experience, develop content direction, and support the team through hands on writing, content audits, and providing quality assurance+ Develop and evolve content standards, content and messaging strategies, best practices and processes.+ Implement user testing and surveys to understand what users call things and how they should be organized.+ Develop a roadmap for Content Strategy based on user research and benchmarking.Qualifications:+ High School diploma or equivalent required; Bachelor's degree preferred?+ 5+ years of experience with content strategy and working on product content+ Experience using grammar and tone based on various voices provided by style guide+ Experience working in a collaborative fashion, on user experience design activities throughout the software development life cycle of applications, often with numerous initiatives occurring concurrently.+ Proficiency with explaining ideas visually, such as mapping content flows in a mockup or prototype+ A writing portfolio that demonstrates a variety of content types such as onboarding, on-screen interactions, microcopy, email communications, help articles, and/or style guides+ Travel less than 10% of the time.\#LI-ME1

Keywords: Fiserv, New York , Content Strategist, Other , Short Hills, New York

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