Content Strategist
Company: Fiserv
Location: Short Hills
Posted on: August 7, 2022
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Job Description:
**Join the Design Experience Office (DXO) and help design the
future of digital banking!**DXO is dedicated to creating a culture
of human first thinking for Fiserv. It fosters organizational
adoption of human-centric research and problem-solving approaches
that deliver better, more consistent, practices to create real
value and increase satisfaction for our customers. This is a team
made up of people who love to build products that have a positive
impact on the financial livelihood of our clients lives each day.As
a Content Strategist, you will have the opportunity to work with UX
designers and researchers, product managers, engineers and data
scientists in the Design Experience Office (DXO) to best support
the customer in their end-to-end banking experience. In this role,
you will use your understanding of UX design principles and
Information Architecture best practices to simplify complex
concepts into digestible, user-friendly content. You will work
lockstep with the UX designers. You will be responsible for
developing and evolving content standards, content and messaging
strategies, best practices and processes. You will also help align
the content strategy across all channels to drive business value
and support an optimal digital experience for the customer.**If you
are a Content Strategist and are looking to make a significant
market impact, then we want you to join our team!**You will:+
Collaborate with User Experience and User Research to evolve the
user experience, develop content direction, and support the team
through hands on writing, content audits, and providing quality
assurance+ Develop and evolve content standards, content and
messaging strategies, best practices and processes.+ Implement user
testing and surveys to understand what users call things and how
they should be organized.+ Develop a roadmap for Content Strategy
based on user research and benchmarking.Qualifications:+ High
School diploma or equivalent required; Bachelor's degree
preferred?+ 5+ years of experience with content strategy and
working on product content+ Experience using grammar and tone based
on various voices provided by style guide+ Experience working in a
collaborative fashion, on user experience design activities
throughout the software development life cycle of applications,
often with numerous initiatives occurring concurrently.+
Proficiency with explaining ideas visually, such as mapping content
flows in a mockup or prototype+ A writing portfolio that
demonstrates a variety of content types such as onboarding,
on-screen interactions, microcopy, email communications, help
articles, and/or style guides+ Travel less than 10% of the
time.\#LI-ME1
Keywords: Fiserv, New York , Content Strategist, Other , Short Hills, New York
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