NewYorkRecruiter Since 2001
the smart solution for New York jobs

Sr UX Researcher

Company: Valley National Bank
Location: New York
Posted on: August 7, 2022

Job Description:

Job Description

The UX Researcher provides ongoing insights, provocations and thought leadership on the end-to-end customer journey and the back-office processes and workflows.

Responsibilities include but are not limited to:

  • Design, manage and lead user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before bringing them to market.
  • Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data.
  • Translate insights into actionable recommendations across digital and physical products, services and spaces, providing a continuous pipeline of data to improve the consumer and commercial customer experience.
  • Collaborate with business stakeholders, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
  • Create communication tools, such as journey maps, service blueprints utilizing the appropriate tool for the task.
  • Bring concepts to life using sketches, illustrations, frameworks, wireframes, storyboards and prototypes.
  • Support other team members across Valley in the creation and launch of tests through the partner research platform and research panel.

    Requirements

    Required Skills:

    • Tactical experience in user research and human-centered design.
    • Experience designing and conducting qualitative and/or quantitative research.
    • Proven ability to build consensus and work effectively within multi-disciplinary and cross-departmental teams.
    • Strong written, visual, and verbal communication skills and ability to present ideas confidently.
    • Interest and passion for people and cultures.

      Required Experience:

      • B.S. or B.A degree in HCI, Anthropology, Psychology or a related field with a minimum of6 years' experience in a design research or UX research role or a Masters' Degree and a minimum of 4 years' experience in a design research or UX research role
      • Experience with prototyping and using tools such as InVision preferred.

Keywords: Valley National Bank, New York , Sr UX Researcher, Other , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds