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Sr UX Researcher

Company: Valley National Bank
Location: New York
Posted on: August 7, 2022

Job Description:

Job Description

The UX Researcher provides ongoing insights, provocations and thought leadership on the end-to-end customer journey and the back-office processes and workflows.

Responsibilities include but are not limited to:

  • Design, manage and lead user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before bringing them to market.
  • Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data.
  • Translate insights into actionable recommendations across digital and physical products, services and spaces, providing a continuous pipeline of data to improve the consumer and commercial customer experience.
  • Collaborate with business stakeholders, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
  • Create communication tools, such as journey maps, service blueprints utilizing the appropriate tool for the task.
  • Bring concepts to life using sketches, illustrations, frameworks, wireframes, storyboards and prototypes.
  • Support other team members across Valley in the creation and launch of tests through the partner research platform and research panel.


    Required Skills:

    • Tactical experience in user research and human-centered design.
    • Experience designing and conducting qualitative and/or quantitative research.
    • Proven ability to build consensus and work effectively within multi-disciplinary and cross-departmental teams.
    • Strong written, visual, and verbal communication skills and ability to present ideas confidently.
    • Interest and passion for people and cultures.

      Required Experience:

      • B.S. or B.A degree in HCI, Anthropology, Psychology or a related field with a minimum of6 years' experience in a design research or UX research role or a Masters' Degree and a minimum of 4 years' experience in a design research or UX research role
      • Experience with prototyping and using tools such as InVision preferred.

Keywords: Valley National Bank, New York , Sr UX Researcher, Other , New York, New York

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