First Responder Printer Support Specialist (Entry Level)
Company: Manpower Inc
Location: New York
Posted on: August 7, 2022
Responsible for the daily on-site support of printers and copiers.
Responds to customer requests for technical support and training
with a strong emphasis on customer service. Documents all service
calls and requests into system of record. Works to ensure that the
Service Level Agreements (SLA) between the customer and RICOH are
achieved. In addition, responsibilities include management of an
on-site parts/consumables inventory.
JOB DUTIES AND RESPONSIBILITIES
On-site support of printers and copiers.
Responds to customer support requests and ensures that they are
resolved quickly, accurately, and professionally. Escalates
problems as necessary.
Keeps the customer up to date on the progress of problem
Responsible for on-site hardware, parts, and supplies
Responsible for printer needs assessments.
Responsible for printer installations, moves, and disposals.
Maintains printer fleet tools/databases.
Requires personal car usage in metro area.
Lifting up to 50lbs. Extensive walking required.
QUALIFICATIONS (Education, Experience, and Certifications)
Typically requires: High School Diploma (or equivalent) with
additional education helpful.
Technical training, aptitude, and certifications helpful.
Keywords: Manpower Inc, New York , First Responder Printer Support Specialist (Entry Level), Other , New York, New York
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